Communications Manager

Legal & General; Greater London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Share schemes

Generous pension

Healthcare plan

25 days holiday

Job summary

Legal & General is seeking a Communications Manager to join our Customer Strategy and Engagement team. You will develop and deliver high‑quality member communications across the Workplace business, combining customer insight, data and behavioural science with strong stakeholder management.

You’ll design transactional communications, publish literature and materials, and use analytics to boost engagement while supporting commercial and regulatory objectives.

Qualifications

• Experience in creating clear, engaging customer communications.
• Ability to analyse data and insights to improve communication performance.
• Strong written communication with attention to detail and publication-ready content.

Responsibilities

• Design and deliver transactional member communications across the customer lifecycle.
• Create customer-centric communications and supporting materials aligned to brand guidelines.
• Track and analyse communication performance data to identify improvement opportunities.
• Manage communication projects within budgets and timescales.
• Coordinate with agencies and suppliers to deliver high-quality materials.
• Build relationships with stakeholders across Retail, Group functions and external partners.

Skills

Communications design

Stakeholder management

Project management

Data analytics

Behavioural economics

Agency coordination

Content writing

Publication-ready content

Tools

Quadient Interactive

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

Are you passionate about creating clear, engaging communications that help customers make informed decisions? We're looking for a Communications Manager to join our Customer Strategy and Engagement team, where you'll play a key role in developing and delivering high-quality member communications across the Workplace business. You'll combine customer insight, data, behavioural science and strong stakeholder management to create communications that drive positive member outcomes while supporting commercial and regulatory objectives.

What you’ll be doing:

• Designing and delivering transactional member communications across the customer lifecycle
• Creating customer-centric communications, literature and supporting materials aligned to brand and tone of voice guidelines
• Utilising member insight, analytics and behavioural economics principles to improve communication effectiveness
• Managing communication projects effectively within agreed budgets and timescales
• Working with agencies and third-party suppliers to deliver high-quality communications and marketing materials
• Tracking, analysing and interpreting communication performance data to identify opportunities for improvement
• Building strong relationships with stakeholders across Retail, Group functions and external partners
• Testing, reviewing and optimising communications across multiple channels to enhance member engagement and outcomes

Who we’re looking for:

• Experience developing and delivering customer-facing communications, campaigns or engagement activities
• Strong written communication skills with excellent attention to detail and the ability to produce publication-ready content
• Ability to analyse data and insights to inform decisions and improve communication performance
• Experience managing multiple projects and priorities within tight deadlines
• Strong stakeholder management and influencing skills, with the ability to build effective working relationships
• Good organisational and project management skills within a fast-paced environment
• Experience working within a marketing, communications or creative agency environment
• Financial services experience and knowledge of communication composition tools such as Quadient Interactive would be advantageous but not essential

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.