Communications Executive

AAT is the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees.

Term: Permanent

Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.

What exactly will you be doing?

As a Communications Executive you will deliver clear, consistent and engaging communications to Customers, Training Providers, Assessment Venues and Employers that positively influence their journey from initial engagement through to long-lasting relationships. Working collaboratively with the Customer Experience team and Marketing Services, you will deliver and optimise communication strategies throughout the customer or partner lifecycle, ensuring key touchpoints keep them informed and engaged, and enhance their overall experience and satisfaction.

Major objectives

You will deliver communications that anticipate customer or partner needs at each lifecycle stage, and ensure they have a cohesive and engaging experience that leads to satisfaction in and advocacy for the AAT brand and its products and services. Monitoring the impact of communications on behaviour, satisfaction levels and performance targets, you will adapt them to cultivate a seamless and consistent experience throughout their AAT journey.

What are we looking for?

1. Email marketing and campaign management experience.
2. Excellent communication skills, both written and verbal.
3. An analytical mindset with strong attention to detail.
4. Strong negotiation and persuading skills.
5. Understanding of CRM and email marketing platforms.
6. Holds A Level in Business or Communications.

What are the benefits?

At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

1. Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
2. 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
3. Great pension scheme, life assurance, and critical illness cover.
4. Health cash plan.
5. Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
6. Regular wellbeing initiatives.
7. Cycle2Work scheme and much more.

Closing Date: The planned closing date for this role is 28 April 2025 at 17.00, however, we reserve the right to close the role earlier than planned.

We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.

Come and help us to make AAT an even better place to work!