Communications Coordinator

Springfield Group; Elgin, Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in housing development is seeking a confident communicator to join their team in Elgin or Inverness. The role focuses on enhancing community connections through content creation, event planning, and stakeholder engagement. This is an excellent opportunity to contribute to customer experience improvements and community impact while working in a dynamic environment.

Qualifications

• 2-3 years of work experience in a relevant field.
• Confident and engaging communicator.
• Digitally savvy with basic photography skills.

Responsibilities

• Write engaging content for intranet, LinkedIn, and blogs.
• Plan and host site visits for stakeholders.
• Monitor customer satisfaction levels and report findings.

Skills

Communication

Organisational skills

Teamwork

Education

Degree or equivalent SCQF level 9 in a relevant discipline

Tools

Digital content tools

Social media

Job description

Founded on the principle that everyone in Scotland deserves a good home, the Springfield Group is proud to build new homes across tenures.Established in Elgin, we are excited by the growth potential across the Highlands & Moray with more new homes required to meet the substantial increase in housing demand expected over the coming decade.

We are recruiting for an exciting new role for a confident, enthusiastic communicator to join our team to help share the stories behind our homes, strengthen community connections, and help continuously improve the customer experience.

Key responsibilities

• Write engaging content for our intranet, LinkedIn, website blogs and customer testimonials.
• Coordinate sponsorship and donations requests, ensuring maximum community impact.
• Plan and host site visits for a range of stakeholders, creating informative and welcoming experiences.
• Support community engagement through public consultations and seasonal events.
• Monitor customer satisfaction levels and produce regular reports across the Group.
• Facilitate our formal complaints process and liaise with the New Homes Ombudsman Service.
• Track and report on website performance, working with digital agencies to enhance online presence.

About You

• Confident and engaging, with the ability to build strong relationships internally and externally.
• An excellent written and verbal communicator, able to tailor messages to different audiences.
• Organised, proactive, and capable of managing a varied workload.
• Digitally savvy, with a working knowledge of social media, basic photography and digital content tools.
• Self-motivated and eager to help us find new ways to connect with customers and employees.
• A strong team player who can also work independently and meet tight deadlines.
• Ideally, you will hold a degree/equivalent SCQF level 9 in a relevant discipline, with 2–3 years of work experience - either after or alongside study.

This position will be based in Inverness or Elgin, with occasional travel across Scotland and to our Larbert office. Due to the nature of the role and the locations involved, a full UK driving licence is essential.