Communications Coordinator

Supertemps Limited; Conwy Marina Village; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking a Communications Coordinator to enhance public safety through effective communication. The role involves creating bilingual content and managing public enquiries. Ideal candidates should have strong customer service backgrounds, be fluent in Welsh, and possess strong communication and IT skills. Full-time shifts include 12-hour work patterns, with a pay rate of £13.30 per hour.

Qualifications

• Previous experience in customer service and administration is essential.
• Fluency in Welsh is a strict requirement.
• Must have strong written and verbal communication skills.

Responsibilities

• Assist with bilingual information delivery on social media.
• Respond to public enquiries via multiple channels.
• Liaise with various departments and partners.

Skills

Customer service experience

Content creation experience

Fluent Welsh language skills

Strong written communication

Strong verbal communication

Excellent IT skills

Tools

Microsoft Office

Job description

Overview

Looking for a role that offers shift patterns to support work-life balance? Join a dynamic team where you’ll make a tangible difference in public safety whilst gaining career development and security of a long term role.

In the Communications Coordinator job, you will be:

• Assisting in the day-to-day delivery and creation of engaging bilingual information on social media and other digital platforms
• Utilising communication channels from multiple sources to capture relevant information
• Responding to public enquiries and complaints through telephone, email and social media channels
• Providing a communication link to the various departments and liaising with internal and external partners including police, control room operators, and management to streamline communication and support incident response
• Providing an efficient administrative, clerical and support service and acting as the first point of contact for the department in both Welsh and English languages

Qualifications

• Previous customer service, content creation and administration experience
• Fluent Welsh language skills (essential)
• Strong written and verbal communication skills with eye for detail
• Excellent IT skills, particularly with Microsoft Office systems
• Ability to work independently in high-pressure situations, especially during major events or incidents, will be essential
• A willingness to work outside normal working hours

What’s on offer

• This is a position available initially up until March 2026
• Full time working hours on a shift / rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekends. Occasionally covering shifts between 7pm - 7am
• Office based in Conwy
• A basic hourly rate of £13.30 plus additional rates are on offer for overtime and unsociable hours

Take the next step in your career and apply today!