Communications Consultant

Description This; Swindon; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Annual performance bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health & wellness options

Volunteering days

Job summary

Nationwide is seeking a Communications Consultant for its Mortgages division on a 12-month secondment. The role focuses on designing and delivering clear colleague communications, engaging campaigns and events, and coordinating with senior leaders to support mortgage priorities.

Hybrid working is available across regional offices with quarterly in-person site visits. You will craft emails, intranet content and presentations, manage multiple projects, and shape a streamlined communications

Qualifications

• Proven experience creating clear, concise communications.
• Experience designing and delivering colleague engagement initiatives, such as internal campaigns, events, or programmes that improve employee communication and involvement
• Demonstrated ability to effectively manage multiple projects and deadlines, with experience in planning and coordinating priorities and deliverables
• Confident using Microsoft Office applications, including Word, PowerPoint, and SharePoint
• Experience in stakeholder engagement, including collaborating with colleagues across different business areas
• Track record of influencing decisions and providing recommendations based on evidence or best practice
• Experience in data analysis and reporting, including interpreting communication performance metrics and colleague feedback such as Culture survey

Responsibilities

• Write specified communications deliverables – emails, intranet content and presentations; organise engagement events both in person and virtual.
• Deliver communications activities and small projects with Senior Leadership team for Mortgages.
• Shape, socialise and execute a simplified communications and engagement strategy for Mortgages.
• Ensure colleagues have knowledge, resources and support to be the most capable workforce.
• Seek and interpret feedback from customers and business partners and make recommendations for improvements.

Skills

Clear communications

Stakeholder engagement

Project management

MS Office

Internal campaigns

Data analysis

Presentation skills

Tools

SharePoint

PowerPoint

Job description

Are you passionate about creating engaging communications that inspire and connect people? Join our Mortgage Business Services team as a Communications Consultant and help shape how we communicate with colleagues across Mortgages.

Working in Mortgages, you’ll help design and deliver a clear communications and engagement strategy that supports our priorities and empowers colleagues. You’ll work closely with the other Communications Consultants to plan, design and implement creative and effective ways to communicate with colleagues.

We’re looking for someone with creativity and confident communication skills who enjoys finding innovative ways to engage colleagues.

We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Northampton, Bournemouth or Swindon site approximately once per quarter. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

The Communications Consultant role provides the opportunity to create clear, engaging and purposeful colleague communications that help colleagues understand priorities, feel connected and know what matters most. You will organise meetings/events, demonstrating a thorough understanding of the business and audience needs, desired output and creative standard.

Working with the Senior Leadership team in Mortgagesas key stakeholders, you will be responsible for the delivery of communication activities and small projects by effective planning, organisation and co-ordination. You’ll be required to write specified communications deliverables – e.g. emails, intranet content and presentations and organise engagement events both in person and virtual. All helping inspire & equip colleagues across Mortgages to be their best.

You’ll play a key role in shaping, socialising and executing a simplified and streamlined communications & engagement strategy for Mortgages. This will connect Mortgage colleagues to the blueprint and priorities while supports the evolution of Mortgages and it’s culture and people plan. You will help ensure colleagues have the knowledge, resources and support to be the most capable workforce.

Finally, you will seek and interpret feedback from customers and business partners about colleague communications and engagement activities, making recommendations for future improvements.

About you

Minimum requirements for the role:

• Proven experiencecreating clear, concis... 
• Experience designing and delivering colleague engagement initiatives, such as internal campaigns, events, or programmes that improve employee communication and involvement
• Demonstrated ability to effectively manage multiple projects and deadlines, with experience in planning and coordinating priorities and deliverables
• Confident using Microsoft Office applications, including Word, PowerPoint, and SharePoint
• Experience in stakeholder engagement, including collaborating with colleagues across different business areas
• Track record of influencing decisions and providing recommendations based on evidence or best practice
• Experience in data analysis and reporting, including interpreting communication performance metrics and colleague feedback such as Culture survey

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5133
• Apply Before 10/05/2026, 10:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB 1 Gorse Stacks, Chester, CH1 3EQ, GB 83 George Street, Edinburgh, EH2 3ES, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 94 Briggate, Leeds, LS1 6NP, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB Jubilee House, Newcastle, NE3 4PL, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB 38 Carver Street, Sheffield, South Yorkshire, S1 4FS, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 7/11 Montague Street, Worthing, BN11 3AX, GB