Communications Assistant

IAG Loyalty Retail Ltd; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Communications Graduate at IAG Loyalty, where you'll enhance your skills in a supportive environment focused on internal comms, external media, and employer branding. With a hybrid working approach, this role offers countless opportunities for creativity and impact within a well-regarded global loyalty currency provider.

Benefits

Career growth opportunities

Socials and colleague networks

Focus on agility and continuous improvement

Community initiatives support

Qualifications

• Self-starter eager to learn and grow in communications.
• Curious and confident in connecting with diverse audiences.
• Ability to manage multiple priorities.

Responsibilities

• Support the delivery of internal and external campaigns.
• Help shape stories for B2B to B2C brand evolution.
• Coordinate reporting across channels like LinkedIn.

Skills

Excellent written and verbal communication skills

Attention to detail

Enthusiasm for digital tools

Education

Graduate degree

Job description

Time left to apply: End Date: July 10, 2025 (12 days left to apply)

Job requisition id: JR100318

Who we are

We’re the people behind the global loyalty currency, Avios, and are home to two ambitious, growing businesses across Loyalty and Holidays. Each has its own goals, strategy, and team, but collectively we share a purpose to create the world’s most rewarding experiences for our customers through loyalty programmes, new products, and holidays. Get the full IAG Loyalty lowdown, here.

We’re on an exciting journey of growth and transformation – we’re going places! It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.

The Opportunity

Are you a curious and creative graduate looking to kick-start your career in communications? Join our newly established Communications Team at IAG Loyalty, set up in Autumn 2024, as we build a centre of excellence spanning internal comms, external media, employer branding, engagement, events, and corporate storytelling.

Reporting to our Corporate Communications Partner, you’ll work on various projects that will fast-track your experience in a dynamic, supportive team of specialists. If you’re eager to learn, ready to get involved, and want to shape how we connect with our people and the outside world, this is the role for you.

This role is based in our London office. We call our approach to hybrid working The Blend — giving you the flexibility to choose where you work best, while staying connected with your team and the wider business. You will be required to spend at least two days per week in the office, with the rest working from home. You may also work from other office or partner locations, depending on your role and tasks.

This is a 9-month fixed-term contract.

What You’ll Be Doing

• Campaign Crafting: Support the delivery of internal and external campaigns, bringing fresh ideas and taking ownership of key projects in our communications calendar.
• Creative Storytelling: Help shape our story as we evolve from a B2B to a B2C brand—through media pitches, LinkedIn content, or speaking opportunities for leaders.
• Team Operations: Manage our communications diary, ensuring it is up-to-date and reflects our plans across multiple teams.
• Results & Impact: Coordinate reporting across channels like LinkedIn and media coverage, tracking campaign success and demonstrating impact.
• Event Support: Assist in planning and executing events, liaising with suppliers and supporting logistics.
• Comms Research: Explore trends and topics to shape stories, support award submissions, and evaluate our presence at industry events.
• Admin & Coordination: Help with daily team operations—raising purchase orders, liaising with suppliers, and coordinating diaries.

We’re looking for a self-starter eager to learn and grow in communications, a natural storyteller curious and confident in connecting with diverse audiences, someone who thrives in a fast-paced environment and can manage multiple priorities. Excellent written and verbal communication skills, attention to detail, and enthusiasm for digital tools are essential. A collaborative team player who brings energy, ideas, and a proactive attitude will excel here.

What you’ll get in return

Here are some highlights, with more on our career site.

• Career growth: Opportunities across our two businesses within the global airline group (International Airlines Group). Our new ‘Develop You’ learning programme will help you advance your skills and career.
• Belonging: Our socials, colleague networks, and EDI initiatives provide platforms to connect, share passions, and voice your perspectives.
• Impact: Our focus on agility and continuous improvement, with customer-centric decision-making, allows you to deliver meaningful value.
• Purpose: Contribute to work that impacts millions—helping customers make memories and supporting community initiatives through our charity network.

We might not be right for you if you prefer perfection over progress; our environment values fast iteration and learning. If you think you have what it takes but don’t meet every point, please still apply—we’d love to chat and see if you’re a good fit.

Equity, Diversity, and Inclusion

Our vision to create rewarding experiences extends to our colleagues. We foster a culture of belonging by embracing diverse identities, backgrounds, and perspectives, making IAG Loyalty a rewarding and innovative place to work. Please let us know if we can make any reasonable adjustments for your interview process.

About IAG Loyalty

We serve 40 million members with rewarding experiences—whether traveling, dining, or saving. Our 600 loyalty pioneers use data, expertise, and innovation to turn everyday spending into the global currency Avios. We offer a unique culture connected by a love of travel and careers that are going places.

Our Values

We’re loyalty pioneers, creating the world’s most rewarding experiences. Our values guide us in our journey, shaping how we work across our teams, from our Contact Centre to Madrid and Head Office, defining what it means to be part of our Club.