Communications and Operations Coordinator

Freelancingforgood; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A community-focused organization in the UK is seeking a part-time Communications and Operations Coordinator to manage tour bookings, enhance customer service, and handle operational logistics. This role requires excellent communication skills and the ability to engage diverse audiences. Ideal candidates will be proactive and detail-oriented, with an eagerness to contribute to the organization's mission.

Qualifications

• Experience in communication and operations roles.
• Proven ability to manage multiple tasks and track logistics.
• Strong customer service and engagement skills.

Responsibilities

• Manage public and private tour bookings and customer inquiries.
• Deliver exceptional customer service and oversee operational logistics.
• Engage in media representation and coordinate public events.

Skills

Excellent communication skills

Organised and detail-oriented

Customer experience focus

Public representation skills

Proactive self-starter

Flexible and responsive

Empathetic and people-centred

Visual and digital fluency

Tools

Canva

WordPress

Job description

Unseen Tours are looking for a Communications and Operations Coordinator.

Overview:

• Part-time: 16 hours per week
• Language: English
• Location: UK (Remote); occasional London events
• Salary: £13.85 per hour
• Applications closing: 28th September

Job Description

As Communications and Operations Coordinator, you’ll be at the heart of Unseen Tours’ activity – coordinating operations, delivering excellent customer service, and helping to drive impact and awareness. This is a dynamic, hands-on role that evolves with the needs of the organisation. You’ll be involved in everything from customer care and logistics to media engagement and social media strategy.

Responsibilities

• Manage public and private tour bookings: respond to enquiries, process sales, coordinate scheduling with guides, and handle special requests or cancellations.
• Deliver excellent customer service, including monitoring feedback and making necessary adjustments.
• Conduct regular check-ins with guides and manage day-to-day operational logistics.
• Manage financial admin: send invoices, track payments, and calculate monthly payments for guides.
• Plan and support events, team socials, training sessions, and other internal gatherings.
• Act as an external representative for Unseen Tours, attending events, conferences, and community networking opportunities: respond to media enquiries and represent the organisation in interviews, panels, or public forums.
• Lead the strategy, planning, and day-to-day management of our social media channels, creating engaging and mission-aligned content that grows our reach and impact.
• Support impact measurement by collecting and analysing data from tour feedback, booking systems, and other sources, transforming insights into compelling stories and statistics for external use.
• Identify and research funding opportunities, and contribute to the preparation of strong and well-crafted funding applications and proposals.
• Maintain and update the Unseen Tours website, writing and uploading blog content from guides, guests, and team members to ensure the site remains fresh, relevant, and engaging.
• Liaise with the CEO and other team members for updates and support, providing input.

Role Requirements

We’relooking forsomeone who has thefollowing expertise and experience:

• Excellent communication skills – persuasive, clear, and confident in both written and verbal formats.
• Organised and detail-oriented, with the ability to juggle multiple tasks, track logistics, manage admin, and stick to deadlines.
• Committed to delivering a consistently excellent experience to every customer.
• Confident to represent Unseen Tours in public-facing roles (events, meetings, in the media, etc.), and able to engage diverse audiences professionally.
• Proactive self-starter that thrives in a small team environment and takes initiative.
• Flexible and responsive to the evolving needs of a small, values-led organisation.
• Empathetic and people-centred – sensitive to working with individuals who have lived experience of homelessness and marginalisation.
• Visual and digital fluency, with experience using tools like Canva and/or managing social media platforms.
• Excitement for Unseen Tours’ mission and values.

In addition to the above, the following points aredesirable:

• Familiarity with London’s neighbourhoods and cultural scene.
• Basic Excel or spreadsheet skills.
• Experience with basic website updates (e.g. WordPress or similar).
• Proactive interest in leveraging AI tools to streamline daily operations and enhance efficiency.

How to apply?

To apply for this role, please send your CV and cover letter to [e-mail].