Communications and Engagement Manager

Future Projects; Norwich; Sur place; GBP 35 000 - 38 000; Plein temps

Résumé du poste

Future Projects in Norwich is seeking a Communications and Engagement Manager to lead branding, messaging and public presence. You will shape our voice, oversee websites, social media and campaigns, and work with Future Radio to amplify community voices.

The role focuses on strong storytelling, stakeholder engagement and responsive communications across the charity. The post reports to the Head of Funding, Partnerships and Impact and requires strategic thinking, excellent writing, and experience

Qualifications

• Strong experience in communications, marketing, media, engagement or brand.
• Excellent writing and editing skills for different audiences and channels.
• Experience developing communications plans, campaigns, content and brand assets.
• Strong understanding of digital communications, websites, social media and accessibility.
• Sound judgement around consent, GDPR, safeguarding and sensitive stories.
• Confident supporting and training colleagues, and building relationships with leaders, partners, funders and media.
• Desirable: charity or social impact sector experience, and an understanding of community media, radio, podcasting or video.

Responsabilités

• Lead the rollout of our brand, verbal identity and key messages, turning them into guidance, templates and training for staff.
• Develop and deliver a communications and marketing plan linked to the charity's strategy.
• Oversee website content, social media, newsletters, press, printed materials and campaigns.
• Work with the Future Radio team to promote the station and use radio, podcasts and digital content to support community voice.
• Develop community engagement and feedback approaches so people help shape our services and communications.
• Turn outcomes, data and case studies into impact stories that support fundraising and partnerships, with strict GDPR-compliant consent.

Connaissances

Communications

Marketing

Media

Engagement

Brand management

Writing & editing

Digital communications

Consent/GDPR

Stakeholder relations

Public speaking

Description du poste

Communications and Engagement Manager | Future Projects

Location: Norwich, with occasional Norfolk-wide travel

Hours: 37 hours per week (subject to the Four Day Week scheme following 6 months in post)

Salary: £35,000 to £38,000 pa (depending on experience)

Leave: 25 days per annum plus Bank Holidays

Application Deadline: Monday 14th December 2026

Interviews: Week commencing Monday 21st December 2026

Reports to: Head of Funding, Partnerships and Impact

About the Role

Future Projects is a Norwich charity, founded in 2000, helping people in difficult situations build the skills, confidence and resilience to take control and transform their lives. We provide practical support across food and essentials, advice and guidance, health and wellbeing, employment, education and community connection.

As Communications and Engagement Manager, you will lead how Future Projects is seen, heard and understood. In this strategic role across the whole charity, you will strengthen our brand, voice and visibility, help Future Radio grow its profile, and make sure communities help shape our services and the story of our impact.

Key Responsibilities

• Lead the rollout of our brand, verbal identity and key messages, turning them into guidance, templates and training for staff.
• Develop and deliver a communications and marketing plan linked to the charity's strategy.
• Oversee website content, social media, newsletters, press, printed materials and campaigns.
• Work with the Future Radio team to promote the station and use radio, podcasts and digital content to support community voice.
• Develop community engagement and feedback approaches so people help shape our services and communications.
• Turn outcomes, data and case studies into impact stories that support fundraising and partnerships, with strict GDPR-compliant consent.

About You

• Strong experience in communications, marketing, media, engagement or brand.
• Excellent writing and editing skills for different audiences and channels.
• Experience developing communications plans, campaigns, content and brand assets.
• Strong understanding of digital communications, websites, social media and accessibility.
• Sound judgement around consent, GDPR, safeguarding and sensitive stories.
• Confident supporting and training colleagues, and building relationships with leaders, partners, funders and media.
• Desirable: charity or social impact sector experience, and an understanding of community media, radio, podcasting or video.

Additional Information

• Office and service-site working, with some flexibility around campaigns, events and launches.
• May line manage communications staff if such roles are created.
• Induction and training provided, including Health and Safety and Safeguarding.
• Appointment subject to pre-employment checks, including right to work, two references and an appropriate DBS check.

Future Projects is an equal opportunities, Living Wage and Disability Confident employer.