Communication Support Worker

By the Sign; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

By The Sign is seeking a Communication Support Worker to help Deaf learners access learning, training, workshops and community activities. You will provide communication support in BSL and facilitate clear exchanges between learners, tutors and peers.

Role requires at least BSL Level 3 (or working towards), knowledge of Deaf culture, and excellent communication skills. You will work both independently and as part of a team, maintaining professional boundaries and confidentiality.

Qualifications

• BSL communication skills required (minimum Level 3 or working towards).
• Understanding of Deaf culture and community is essential.
• Excellent communication and interpersonal skills required.
• Ability to work independently and as part of a team.
• Reliable, organised and professional approach.

Responsibilities

• Provide communication support using British Sign Language (BSL).
• Facilitate effective communication between Deaf learners, tutors and peers.
• Support learners to access course materials and learning activities.
• Clarify information where required to support understanding.
• Assist with note-taking and reinforcement of key learning points where appropriate.
• Promote learner independence and confidence.
• Maintain professional boundaries and confidentiality at all times.
• Work collaboratively with tutors, trainers and other support staff.
• Support learners during assessments, where permitted by awarding body regulations.
• Attend planning meetings and briefings as required.
• Maintain accurate records where necessary.

Skills

Excellent communication

Interpersonal skills

Independent working

Team collaboration

Professional conduct

Education

BSL Level 3 or working towards

CSW or related support qualification

Experience in education/training/community settings

Job description

Role Purpose:

To provide communication support to Deaf learners, enabling them to access learning, training, workshops and community activities.

Key Responsibilities

• Provide communication support using British Sign Language (BSL).
• Facilitate effective communication between Deaf learners, tutors and peers.
• Support learners to access course materials and learning activities.
• Clarify information where required to support understanding.
• Assist with note-taking and reinforcement of key learning points where appropriate.
• Promote learner independence and confidence.
• Maintain professional boundaries and confidentiality at all times.
• Work collaboratively with tutors, trainers and other support staff.
• Support learners during assessments, where permitted by awarding body regulations.
• Attend planning meetings and briefings as required.
• Maintain accurate records where necessary.

Requirements

• Minimum BSL Level 3 qualification (or working towards).
• Understanding of Deaf culture and the Deaf community.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Reliable, organised and professional approach.
• Enhanced DBS certificate (or willingness to obtain one).
• Qualified CSW or relevant support experience.
• Experience supporting learners in education, training or community settings.
• Knowledge of Signature qualifications and assessment processes.
• Experience supporting learners with additional needs.

About the Company

At By The Sign, we are dedicated to bridging the gap between the Deaf and hearing world through high-quality Deaf awareness training. Our mission is to promote inclusivity, break communication barriers, and foster understanding by equipping individuals, businesses and organisations with the knowledge and skills to engage effectively with the Deaf community.