Communication Hub Support Officer

NHS; Carmarthen; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join the Communication Hub team at Hywel Dda University Health Board, where you will support various services by managing queries and appointments. You'll need excellent communication skills and the ability to adapt to change. Bilingual Welsh speakers are particularly welcome. This permanent position offers a band 3 salary and flexible working arrangements.

Qualifications

• Good standard of education (5 GCSEs at A-C including Maths and English).
• RSA III or equivalent demonstrable experience of word processing.
• Ability to produce written reports and minutes in a clear, concise language.

Responsibilities

• Supporting teams by inputting and answering various queries, booking appointments and processing referrals.
• Working on a 7-day rota with shifts between 8am-5pm.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

5 GCSEs at A-C including Maths and English

RSA III or equivalent

Tools

Microsoft Office

Job description

Job summary

We would love for you to join our Communication Hub team within Hywel Dda University Health Board. This is a dynamic patient and staff facing service.

The successful applicant will be working in a growing and motivated service providing a single point of contact for a variety of services across the Health Board. We respond quickly to the needs of the Health Board and its patients, which relies on being solution focused, quick thinking and able to follow detailed processes.

You will need to be able to respond positively to change and demonstrate excellent communication skills and a sound value base.

Main duties of the job

You will be responsible for supporting teams by inputting and answering various queries, booking appointments and processing referrals; via email, telephone and Microsoft forms and supporting members of the public and staff. The ability to demonstrate excellent interpersonal skills and keyboard skills (including attention to detail) are very important. Training will be given on our various software platforms.

If successful you will work on a 7 day rota. Shifts will be between the hours of 8am-5pm. You will be based in the Communication Hub at the Health Board headquarters site at St Davids Park, Carmarthen.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

o Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwesto Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshireo Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settingso 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providerso Numerous mental health and learning disabilities services

Details Date posted

02 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum (pro rata if part-time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

100-AC178-0725

Job locations

Hafan Derwen

Jobswell Road

Carmarthen

SA31 3BB

Job description Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 29.7.25

Job description Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 29.7.25

Person Specification Language Skills Desirable

• Welsh Speaker (Level 1)

Qualification & Knowledge Essential

• Good standard of education (5 GCSE's at A-C including maths and English)
• RSA III or equivalent demonstrable experience of word processing
• IT literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
• Up to date skills in office systems and functions eg. Laptops, overhead projector, photocopiers, laminator
• Bronze IQT
• Handles difficult situations and ensures effective working by using a range of interpersonal skills
• Ability to produce written reports and minutes in a clear, concise language.
• Evidence of problem solving

Desirable

• ECDL
• Educated to advanced level or equivalent
• Knowledge of NHS and how it works
• Knowledge of HB and it's development
• Experience of passing on knowledge to others through designing and delivering training
• IQT Silver

Experience Essential

• Experience of working in a team
• Experience of setting up spreadsheets and managing multiple databases
• Experience of working in a busy office environment and dealing with multiple priorities.

Desirable

• Experience of working in a changing environment
• Experience of working within a healthcare environment.
• Experience of call handling

Other Essential

• Ability to travel between sites in a timely manner
• Flexible to the needs of the service

Person Specification Language Skills Desirable

• Welsh Speaker (Level 1)

Qualification & Knowledge Essential

• Good standard of education (5 GCSE's at A-C including maths and English)
• RSA III or equivalent demonstrable experience of word processing
• IT literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
• Up to date skills in office systems and functions eg. Laptops, overhead projector, photocopiers, laminator
• Bronze IQT
• Handles difficult situations and ensures effective working by using a range of interpersonal skills
• Ability to produce written reports and minutes in a clear, concise language.
• Evidence of problem solving

Desirable

• ECDL
• Educated to advanced level or equivalent
• Knowledge of NHS and how it works
• Knowledge of HB and it's development
• Experience of passing on knowledge to others through designing and delivering training
• IQT Silver

Experience Essential

• Experience of working in a team
• Experience of setting up spreadsheets and managing multiple databases
• Experience of working in a busy office environment and dealing with multiple priorities.

Desirable

• Experience of working in a changing environment
• Experience of working within a healthcare environment.
• Experience of call handling

Other Essential

• Ability to travel between sites in a timely manner
• Flexible to the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Hywel Dda University Health Board

Address

Hafan Derwen

Jobswell Road

Carmarthen

SA31 3BB

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Employer details Employer name

Hywel Dda University Health Board

Address

Hafan Derwen

Jobswell Road

Carmarthen

SA31 3BB

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)