Communication & Engagement Support Officer

NHS; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Coventry is seeking a Communication and Engagement Officer to enhance internal and external communications. You'll support content management on various platforms, create impactful marketing materials, and manage relationships with stakeholders. A positive attitude and strong communication skills are essential. The role offers a flexible working pattern with competitive pay.

Qualifications

• Minimum of 5 GCSEs (including English and Maths A-C Grade) or NVQ level 2.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.

Responsibilities

• Support content management across CRGPA digital platforms.
• Manage internal communications and stakeholder engagement.
• Create professional marketing materials using Canva.

Skills

Excellent verbal and written communication skills

Strong organisational and time management skills

Ability to multitask and work under pressure

Familiarity with social media platforms

Proficiency in Microsoft Office Suite

Education

5 GCSEs including English and Maths

A levels or NVQ level 3 desirable

Job description

Overview

We are seeking a creative, motivated, and organised Communication and Engagement Officer to support our internal and external communications. You will play a key role in shaping Coventry & Rugby GP Alliances voice across digital platforms, media, and stakeholder channels. This role is ideal for someone who thrives on storytelling, digital engagement, and making complex information accessible and impactful.

This role will suit someone with a positive can-do attitude. They must have excellent attention to detail and the ability to multi-task on a variety of responsibilities. The ability to work under pressure and meet tight deadlines is essential to the role.

Responsibilities

• Support content management and creation across CRGPA digital platforms, social media and newsletters promoting CRGPA's brand and key messages.
• Develop tailored and engaging project communications and marketing materials for CRGPA by applying best practice in communications to strengthen internal and external communication, while contributing to CRGPA\'s growth and brand development.
• Manage internal communications, responding to inquiries and supporting staff and stakeholder engagement.
• Support senior leadership in communicating CRGPA news, achievements, initiatives and services developments across appropriate channels ensuring messages reach relevant audiences.
• Use Canva and other software to create professional marketing materials, liaising with suppliers for printing and merchandise needs.
• Assist with planning and delivery of quarterly company meetings and events organised by senior leadership teams, including venue identification, catering and setting agendas.
• Demonstrate initiative and self-motivation by independently managing workload and ensuring timely delivery of tasks.
• Manage and maintain positive relationships with stakeholders, partners and staff, adhering to confidentiality when handling sensitive information.

About us

Join Communication & Engagement Team Spark Connection & Inspire Engagement

Are you passionate about making meaningful connections and driving engagement in a dynamic, forward-thinking environment? An exciting opportunity has opened up to join our vibrant team at Coventry & Rugby GP Alliance as a Communication & Engagement Support Officer, where your communication skills and creative energy will help shape the future of healthcare collaboration.

As a Communication & Engagement Support Officer, you\'ll be at the heart of our missionbuilding bridges between teams, stakeholders, and the wider community. You\'ll play a pivotal role in amplifying our message, fostering engagement, and supporting our strategic goals with flair and purpose.

What makes our team special?

We\'re a close knit, supportive team that thrives on innovation, collaboration and continuous learning. We celebrate diverse perspectives and empower each other to grow, adapt and lead with audacity.

In this role, you\'ll have the opportunity to:

• Craft compelling communications that inspire and inform
• Drive engagement across internal and external audiences
• Collaborate with passionate professionals who care deeply about making a difference
• Contribute to a culture that values creativity, inclusion, and excellence

At Coventry & Rugby GP Alliance, we don\'t just work we connect, we innovate, and we grow together. If you\'re ready to bring your voice, vision, and values we are excited to meet you.

Details

Date posted: 29 September 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: E0046-25-0096

Job locations: 1 The Boiler House, Electric Wharf, Sandy Lane, Coventry, CV1 4JU

Job responsibilities

There is lots to be proud of in local NHS services and this role is instrumental in helping keep our staff, service users and the public up to date and involved in everything happening. You\'ll do this by producing an excellent standard of written work, creative social media and digital communications and supporting a co-production approach in everything we do.

Additional responsibilities include:

• Undertake administrative tasks, commensurate with the role and to support the needs of the business
• Assist with monitoring and evaluating communications and engagement activity to ensure agreed standards and targets are achieved
• Ensure timely planning and delivery of communications as part of internal and external engagement.

Qualifications and Skills:

• A minimum of 5 GCSEs (including English and Maths A-C Grade) or NVQ level 2, A levels or NVQ level 3 desirable
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• The ability to multitask and work well under pressure
• A desire to learn and grow in a fast-paced environment
• Familiarity with social media platforms and experience in a similar role is desirable
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• A willingness to take direction and work collaboratively with others
• A positive attitude and eagerness to contribute to the team

Disclosures

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the DBS will be required.

Employer details

Employer name: Coventry And Rugby GP Alliance

Address: 1 The Boiler House, Electric Wharf, Sandy Lane, Coventry, CV1 4JU

Employer's website: https://www.coventryrugbygpalliance.nhs.uk/