Communication & Engagement Solutions - Associate Director

WTW; London; On-site; GBP 70,000 - 95,000; Full time

Job summary

WTW is seeking an Associate Director for its Communications and Engagement Solutions team. This role involves developing strategies to enhance employee experience, managing project teams, and fostering client relationships. The ideal candidate will have significant experience in communication and change management, with a creative and analytical approach.

Qualifications

• Significant communication or marketing experience.
• Experience in agency or consulting roles preferred.
• Strong client relationship and project management skills.

Responsibilities

• Manage design and delivery of Employee Experience strategies.
• Translate complex concepts into engaging communications.
• Lead internal project teams and manage client expectations.

Skills

Communication

Relationship Management

Project Management

Creative Writing

Change Management

Education

Bachelor’s Degree

Advanced Degree

Job description

This is an excellent opportunity to join us as an Associate Director within our Communications and Engagement Solutions team. In this role, you'll be responsible for the development and execution of strategies and related deliverables that support large-scale Employee Experience changes and HR programs (spanning Total Reward, pension and benefits, organization transformation, the future of work, wellbeing and culture).

You will draw on your imagination, creativity and exceptional writing skills, as well as your ability to analyse information, develop conclusions and present content, to help clients communicate effectively with their employees about a range of subjects and across a range of media.

You willlead project teamsto deliverhigh-quality and innovative work andsupport our Directors in developing new business and providing strategic guidance to client organizations and leadership.

To be effective in this role, you will need strong business acumen, together with the confidence to interact with key client contacts, manage teams and build a trusted advisor status. Comfort navigating ambiguity and uncertainty, organized thinking, strong communication skills, plus a willingness to participate in strategic design and tactical implementation are also critical to success in this position.

The Role

• Manage the design, development and delivery of Employee Experience (EX) strategies for a broad range of HR programs, which drive desired changes in employee behaviour.
• Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration.
• Demonstrate effective relationship management skills to build ongoing relationships with key clients to become a trusted advisor and deliver Communication & Engagement solutions.
• Lead internal project teams, managing projects and client expectations, and raising appropriate issues to Directors
• Partner with analyst and associate-level team members to review work, provide guidance and insight.
• Contribute to the learning and development of team members through “on the job” feedback.
• Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams
• Develop insights and strategies related to Employee Experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) – and communicate these clearly and succinctly to identified stakeholders.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches around Employee Experience (EX).
• Deliver profitable revenue to the business through individual sales and billable hoursgoals.

Qualifications

.The Requirements

• Significant communication or marketing experience (internal and/or external.
• Agency or consulting experience is preferred.
• Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to client-focused solutions
• Strong client relationship management skills
• Experience managing concurrent, multi-dimensional projects and people on time and within budget
• A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
• Experience working with graphic designers to craft the “look and feel” of a communication
• Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to draw conclusions from data in a logical, systematic way
• Understanding of agile principles, user experience and design thinking
• Availability to travel on an as-needed basis
• Bachelor’s degree (advanced degrees preferable)

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].