Commodities Client Service Account Manager Vice President

J.P. Morgan; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading financial services firm in London is looking for a Commodities Client Service Account Manager Vice President. In this role, you will oversee transaction management and client relationships within the Trade & Working Capital department, utilizing your expertise in commodities and client servicing. Strong leadership and knowledge of LC/SBLC mechanisms are essential. This is an exciting opportunity to enhance client experiences and drive business success.

Qualifications

• In depth knowledge of LC/SBLC mechanisms for Commodity Products.
• Strong understanding of the Oil & Gas and Commodities industries.
• Ability to analyze and mitigate risks.

Responsibilities

• Manage life cycle of transactions after Sale.
• Build relationships with the Client segment.
• Provide client reporting to enhance experience.

Skills

Client relationship management

Knowledge of LC/SBLC mechanisms

Industry knowledge in Oil & Gas and Commodities

Interpersonal skills

Leadership skills

Job description

Are you experienced in client services and have passion for leadership? Then you found the right position for you!

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

• Manage life cycle of transactions after Sale
• Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
• Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
• Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
• Support the operation workflow to resolve refusals, disputes, and problematic transactions
• Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
• Partner with Trade Sales as Trusted Advisor to enable new business and solutions
• Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
• Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

• In depth knowledge of LC/SBLC mechanisms for Commodity Products
• Strong knowledge/understanding of the Oil & Gas and Commodities industries
• Strong familiarity with key market practices in the sector
• Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
• Ability to work within tight deadlines
• Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

• Trade Finance Commodity expertise
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple system
• Additional European language skills