Commissions Officer and Administrator

Yellow Brick Mortgages Ltd; Thetford; On-site; GBP 26,000; Full time

Job summary

Join a forward-thinking mortgage brokerage where your organizational skills can shine! As a Commissions Officer and Administrator, you'll play a vital role in processing commission statements and supporting a dynamic team. With a commitment to exceptional service and community engagement, this role offers a fun, fast-paced environment with opportunities for growth. If you're detail-oriented and proactive, this is the perfect chance to make a real impact in a supportive culture that values teamwork and personal development. Don't miss out on being part of an award-winning team that celebrates your contributions!

Benefits

Birthday day off

Social events throughout the year

Supportive culture

Community engagement initiatives

Qualifications

• Strong Microsoft Excel skills including formulas.
• Outstanding attention to detail and commitment to accuracy.

Responsibilities

• Processing commission statements and preparing reports.
• Administering charity deductions and creating remittance statements.
• Liaising with Mortgage Advisors to resolve queries.

Skills

Microsoft Excel

Attention to detail

Organizational skills

Communication skills

Problem-solving mindset

Job description

Location: Queen Hills, Norwich - NR8 5HD

Working hours: 9 - 6

Type of work: Full-time, Permanent |


Salary: £25,500 per annum

Join an award-winning mortgage brokerage where attention to detail and exceptional service make all the difference.

Yellow Brick Mortgages is a nationally recognised, independent mortgage brokerage based in Norwich and serving clients across the UK. With over 80 expert advisers and more than 5,600 5-star Trustpilot reviews, we’re known for our commitment to customer service, our local charity donations (£160k+ to date), and our eco-pledge to plant a tree for every mortgage completed (15k+ trees and counting).

We’re growing fast and looking for a Commissions Officer and Administrator to support the smooth running of our operations. You’ll play a key role in processing commission statements, managing deductions, and providing administrative support to our busy team. This is a varied role with real impact - perfect for someone highly organised, confident with Excel, and ready to take ownership of key responsibilities.

What you’ll be doing:

• Processing commission statements from providers and preparing reports for our consultants.
• Administering charity and tree planting deductions, introducer deductions, and creating remittance statements.
• Keeping internal systems and pipeline trackers up to date.
• Liaising with Mortgage Advisors and introducers to resolve queries and finalise payments.
• Supporting the wider admin team with additional duties - no two days are the same!
• Making calls to mortgage lenders, solicitors, insurance providers and GP surgeries for updates.
• Allocating referrals, updating key performance indicators (KPIs), and assisting with marketing materials.
• Providing regular updates to our Estate Agent partners and learning to input data into our mortgage systems.
  
  

What we’re looking for:

• Strong Microsoft Excel skills - including formulas.
• Outstanding attention to detail and a commitment to accuracy.
• Ability to work independently and follow processes with confidence.
• Excellent organisation and communication skills.
• A proactive, problem-solving mindset.
• Previous experience in financial services, payroll, or mortgage admin would be a plus - but not essential if you’re quick to learn!
  
  

Why our staff love working at YBM:

• A fun, fast-paced environment with plenty of room to grow.
• Be part of an award-winning team that values teamwork, trust, and making a difference.
• Give back to the community - for every mortgage, we plant a tree and donate to local charities.
• Supportive culture - we’re all about helping each other thrive and develop.
• Celebrate your birthday - we give you the day off!
• Social events throughout the year.
  
  

Ready to make a difference in a business that values its people, its community and its future?

Apply now and join a friendly, fast-growing team where your contribution really matters