Commissioning Operations Manager

About The Company

Kingsley Healthcare isn't just a care home group; we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked among the top 20 large UK care home groups for our exceptional care, and proudly support over 1,500 residents in a safe, welcoming, and nurturing environment.

We are ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and have a sector-leading 4.7 Glassdoor rating. We are also a Real Living Wage employer, rewarding and valuing dedication.

We welcome passionate individuals who want to make a difference in our growing family, which prioritizes our people and residents.

About The Role

This crucial role focuses on ensuring the successful commissioning of our new care homes, making them fully operational, compliant, and market-ready.

You will oversee operational readiness, regulatory compliance, recruitment, and service delivery, embedding Kingsley's values and standards from day one. Your leadership will create a safe, supportive environment that delivers exceptional care and builds trust with residents, families, and stakeholders. You will lead all aspects of the commissioning process with a focus on filling beds and establishing a strong market presence.

Reports to: Co-Chief Operating Officer

Key duties and responsibilities

1. Lead all commissioning activities, ensure timely and budgeted openings, manage financial performance, reporting, and business development.
2. Oversee pre-opening to steady-state operations, recruit and train key staff, and embed Kingsley's ethos and inclusive culture.
3. Ensure legal and regulatory compliance, implement action plans, and manage operational risks.
4. Maintain and enhance care standards and living environments, monitor care delivery, and drive continuous improvements.
5. Foster relationships with residents, families, staff, and agencies; address concerns; monitor KPIs; and mentor senior staff for ongoing development.

Skills and attributes

• A track record in commissioning services
• Proven experience in managing operations in a care home or similar healthcare setting
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Ability to analyse data and make informed decisions to achieve business objectives
• Knowledge of best practices in quality care and environment for elderly residents
• Ability to work independently and collaboratively in a fast-paced environment
• Hold a full UK driving licence

What will you gain?

You will work with and be supported by an enthusiastic and caring team that puts people at the heart of the business. We believe staff happiness improves resident care. You will have opportunities to develop your skills, supported by established procedures and processes.

You will also be rewarded with a very generous PRP.

• Location: Norfolk, Norwich, Norfolk
• Pay: £60,000 per year
• Type: Permanent
• Shift: Salaried
• £1,000 Welcome bonus
• Excellent PRP
• Monthly Car Allowance

Benefits

• Comprehensive induction and training
• Opportunities for career progression
• Employee Assistance Programme
• Blue Light Card Scheme with discounts on holidays, days out, and over 15,000 brands
• Reimbursement of full DBS disclosure
• Annual NMC PIN renewal paid
• £1,000 Welcome bonus
• Performance-related bonus
• Monthly Car Allowance
• 25 days annual leave plus bank holidays

Your right to work in the UK

In accordance with the Asylum and Immigration Act 2006, you must demonstrate your eligibility for employment in the UK.