Commis Waiter / Waitress Charlie's · Brown's Hotel, London, United Kingdom

Rocco Forte Hotels Limited; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality invites you to join their prestigious team as a Commis Waiter/Waitress. In this dynamic role, you'll assist in delivering exceptional service at a renowned fine dining restaurant, ensuring every guest enjoys a memorable dining experience. With a commitment to excellence and a supportive environment for professional growth, this is a unique opportunity to thrive in a fast-paced setting while being part of a family-oriented culture. If you have a passion for hospitality and a desire to make a difference, this role is perfect for you.

Benefits

Discounted hotel rates

Food and Beverage discounts

Learning and development opportunities

Meals on duty

Social activities and events

Recognition programs

Pension Scheme

Season Ticket Loan

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Passion for delivering exceptional 5-star service.
• Ability to create memorable experiences for guests.

Responsibilities

• Assist Chef de Rang and Head Waiter in providing flawless service.
• Deliver discreet and timely service to ensure guest satisfaction.

Skills

Exceptional Customer Service

Adaptability

Team Collaboration

High Standards of Hygiene

Fast-Paced Environment Handling

Job description

Our hotel

Brown's Hotel, London's first hotel, has a rich history since its opening on Albemarle Street in 1832. Over the years, it has become a prestigious landmark, welcoming distinguished guests from various walks of life. Situated in the heart of Mayfair, the hotel offers guests easy access to iconic locations such as Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and a wide selection of independent art galleries.

As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their individuality.

Your key responsibilities

Are you passionate about fine food and wine and ready to join a five-star luxury service team? Rocco Forte Hotels invites you to become a Commis Waiter/Waitress at Charlie's Restaurant, Brown's. In this role, you'll assist the Chef de Rang and Head Waiter in delivering flawless service to our discerning guests, ensuring a world-class dining experience. Working with our expert team, led by Restaurant Director Ben Matthews, you'll thrive in a high-pressure fine dining environment. You'll be eager to learn, adaptable, and present a warm first impression while maintaining discreet, high standards of service. With support for your professional growth, your dedication and commitment will make you an integral part of the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Take ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment and handle multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night.
• 50% discount on Food and Beverage, 25% discount on Spa Treatments, and 20% discount on Health Spa products.
• Extensive learning and development opportunities.
• Meals on duty.
• Social activities and events.
• Recognition programs and Annual awards.
• Pension Scheme.
• Season Ticket Loan / Cycle to Work Scheme.
• Employee Assistance Programme.

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.