Commis Waiter - Saison

Accor Hotels; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Raffles London as a Commis Waiter and be part of an iconic luxury hotel. You'll support our skilled chefs, ensure top-notch service, and contribute to creating memorable dining experiences. Enjoy competitive pay, growth opportunities, and a range of benefits including generous holiday policies and employee discounts.

Benefits

Competitive Salary

28 Days Holiday

Life Assurance

Enhanced Sick Pay

Cycle to Work Scheme

Employee Discount Card

Internal Learning Programs

Length of Service Awards

Fun-filled Events

Paid Days Off to Move House

Qualifications

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering exceptional service.
• Strong time management skills and ability to work under pressure.

Responsibilities

• Support chef de ranges with food service, clearing tables, and maintaining a tidy environment.
• Deliver food orders quickly and accurately while explaining dishes to guests.
• Act as a liaison between front and back of house staff.

Skills

Communication

Attention to Detail

Teamwork

Time Management

Job description

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Scope Of Position

The Commis Waiter will be working alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, drink service. The Commis Waiter will also be responsible for polishing and maintenance of glass wear and crockery, maintain a neat and tidy back of house and working closely with the back of house team to make sure that there are always clean plates and flatware for each table. Along with supporting the barista and hosts when required.

Responsibilities

Operation

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manor.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Qualifications, Skills & Experience

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor’s extensive brand portfolio

What are the Raffles Values?

Be You:Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:Demonstrating care and responsibility within your role, to make a tangible impact on the business.