Commis Waiter

Ham Yard Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a passionate Commis Waiter to join their vibrant team. This entry-level role offers a chance to deliver exceptional service while working in a dynamic environment. Applicants should possess strong communication skills and a willingness to learn. The position offers competitive pay ranging from £15.00 to £16.00 per hour along with numerous benefits, including health plans and discounted services.

Benefits

Competitive hourly rate

Access to financial wellbeing app

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Ongoing training and development

Qualifications

• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Passion for food and beverage.
• Adaptability and willingness to learn.
• Time management and organisation skills.

Responsibilities

• Assist in providing exceptional service to guests by attending to their requests promptly and courteously.
• Familiarise yourself with the menus and order of service to accurately answer guest queries.
• Work closely with the team to ensure smooth service delivery.

Skills

Strong communication and interpersonal skills

Ability to work effectively as part of a team

Passion for food and beverage

Adaptability and willingness to learn

Time management and organisation skills

Job description

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Join
the vibrant team at Firmdale Hotels' Ham Yard Hotel and embark on an exciting
journey in the world of hospitality! We're thrilled to offer an exceptional
opportunity for a passionate individual to join us as a Commis Waiter.

At Firmdale Hotels, we pride ourselves on
delivering unparalleled guest experiences, and our Commis Waiters play a
crucial role in achieving this goal. As an entry-level position perfect for
those with aspirations in Food and Beverage, you'll be at the heart of our
dynamic team, attending to guest requests with efficiency and warmth.

Responsibilities:

• Assist in providing exceptional service to
  guests by attending to their requests promptly and courteously.
• Familiarise yourself with the menus and order
  of service to accurately answer guest queries and make recommendations.
• Work closely with the team to ensure smooth
  service delivery and maintain high standards of cleanliness and
  presentation.
• Collaborate with kitchen staff and other team
  members to coordinate food and beverage orders.
• Set and clear tables efficiently, ensuring a
  clean and tidy dining area for guests.
• Handle guest inquiries, feedback, and
  complaints professionally, escalating issues to management when necessary.
• Adhere to all health and safety regulations
  and procedures to ensure the well-being of guests and colleagues.
• Continuously strive to improve your knowledge
  and skills through training and development opportunities provided by the
  company.
• Maintain a positive attitude and uphold the company's
  values and standards at all times.

What you Need:

• Strong
  communication and interpersonal skills
• Ability to work
  effectively as part of a team
• Passion for food
  and beverage
• Adaptability and willingness
  to learn
• Time management and
  organisation skills

What
We Offer:

• Competitive hourly rate from
  £15.00 to £16.00 inc Service Charge
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready
to embark on a rewarding journey with Firmdale Hotels and contribute to our
legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.