Commis Service (Service Captain) | Odette

ODETTE RESTAURANT PTE. LTD.; Penarth, High Street; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

TLBG Partnership Programme

Medical and insurance coverage

Employee dining discounts

Job summary

Odette, a three Michelin-starred fine dining restaurant, invites you to join its guest service team in the UK. You will contribute to exceptional dining experiences, ensuring every guest leaves delighted with attentive service and seamless execution.

This role emphasizes guest focus, collaboration, and readiness to handle tableside duties while upholding top standards and brand values across the restaurant group.

Qualifications

• Guest service mindset and hospitality awareness
• Team collaboration and willingness to assist colleagues
• Ability to maintain high standards under pressure

Responsibilities

• Understand all aspects of restaurant service and how each role contributes to the dining experience
• Prioritise guest needs and strive to exceed expectations
• Maintain urgency in fulfilling tasks and responding to guests' needs
• Assist with dishes requiring tableside preparation or presentation
• Maintain housekeeping standards and report defects in furniture, fixtures and equipment
• Be willing to support colleagues to ensure guests receive the best service possible

Job description

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in charge of:

• Understand all aspects of restaurant service and understand how each role contributes to the overall dining experience
• Prioritise the needs of guests and strive to exceed their expectations.
• Maintain a sense of urgency in fulfilling tasks and responding to guests' needs.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Be willing to assist colleagues and step in wherever needed to ensure that guests receive the best possible service at all times.

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms