Commercial Vehicle Service Advisor

Perfect Placement; Bristol; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading automotive recruitment agency in the UK seeks a skilled Commercial Vehicle Service Advisor for a busy Service Department in Bristol. The role requires excellent customer service skills and experience in upselling service contracts. The starting salary is competitive, with additional commission opportunities. Candidates should have experience as a Service Advisor and familiarity with dealership software. This position is a great opportunity for career development in the automotive industry.

Benefits

Starting salary up to £32,598

Commission from service contracts

22 days annual holiday allowance

Full manufacturer-accredited training

Company pension scheme

Career development prospects

Qualifications

• Experience in a Service Advisor role is essential.
• Ability to upsell on service work and service plans.
• Excellent customer service and communication skills.

Responsibilities

• Capture customer details and vehicle faults during initial contact.
• Handle telephone bookings and load them into the workshop.
• Inform customers of ongoing vehicle status.
• Provide explanations on repair extent to customers.

Skills

Customer Focused

Excellent Communication

Ability to Upsell

Familiarity with Motor Dealership Software

Job description

Overview

We are currently advertising on behalf of an Automotive commercial vehicle dealership who are recruiting for a Commercial Vehicle Service Advisor to assist in their busy Service Department in the Avonmouth area.

Our Motor Trade Client is seeking a Commercial Vehicle Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Starting salary up to £32,598 per annum.
• Additional earnings can be made through commission earned from the selling of service contracts.
• 22 days annual holiday allowance plus the 8 bank holidays rising to 25 after 5 years of employment, and then 27 after 10 years.
• Full manufacturer-accredited training.
• Company pension scheme.
• Fantastic career development prospects with a long-established commercial vehicle dealer group.
• Working hours are 40 hours per week between the opening hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm.

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties of role

• Correctly capturing all customer details and vehicle faults at the first point of contact.
• Taking telephone bookings from customers and accurately loading them into the workshop.
• Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack.
• Informing customers of their ongoing vehicle status.
• Entering additions/changes to our client's customer database.
• Handing over finished vehicles to customers.
• Giving customers detailed explanations on the extent of repairs.
• Monitoring whether repairs are being carried out to the required delivery time.
• Actively sell aftersales services to include Service Contracts.
• Discussing and arranging payment with customers.
• Booking in vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• In the case of legally required inspections, explain the necessary vehicle test requirements.
• Arrange schedules for MOT/vehicle inspections.

For your hard work, our client is offering a salary of up to £32,598 with OTE of circa £35,000.

How to apply

To apply for this Service Advisor position, please forward your CV to Hamish Lowrie quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

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