Commercial Training Developer (Brand; Customer & Management)

Hyundai; Leatherhead; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive company in Leatherhead is seeking a Commercial Training Developer to develop and implement training programs for their retail network. This role requires excellent communication skills, strong stakeholder management, and an innovative mindset. Experience in the automotive industry is advantageous. The position is based in the UK, and applicants must have a work permit.

Qualifications

• Experience in stakeholder management and detail-oriented approach.
• Ability to manage multiple priorities effectively under pressure.
• Creative and innovative mindset with a focus on brand and customer.

Responsibilities

• Develop and deploy training programs based on needs analysis.
• Lead the delivery of online and face-to-face training.
• Manage partner relationships and oversee training budgets.

Skills

Stakeholder management

Detail-oriented

Creative thinking

Excellent communication

Problem-solving mindset

Tools

Power BI

Microsoft Office

Job description

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Commercial Training Developer (Brand; Customer & Management), Leatherhead

Client: Hyundai

Location: Leatherhead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d0a640944e65

Job Views: 23

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Responsibilities

• Develop and deploy training programs, both digital and in-person, based on research and needs analysis.
• Design bespoke training solutions focused on customer-centric approaches, linking impact measurement to business performance and customer experience data such as TNA’s, HCX, NCBS, etc.
• Implement and monitor all commercial Brand Immersion, Customer, and Aftersales training programs for the retailer network, HMUK personnel, and partners. Develop onboarding programs for managers.
• Lead the delivery of online and face-to-face training, including creating video assets from scripting to launch.
• Assess training needs across the network by collaborating with HMUK teams, affiliate partners, and analyzing data.
• Engage with internal teams and partners to understand needs and feedback, providing effective solutions.
• Report on training effectiveness, linking to business objectives and ensuring cost efficiency.
• Coordinate with HMUK teams to communicate and promote training activities to maximize engagement and compliance.
• Gather feedback from retailers and internal teams to optimize training platforms and content.
• Stay updated on training methods and technologies; innovate using best solutions.
• Support the design and delivery of product events and launches, ensuring knowledge transfer and measuring understanding.
• Participate in relevant courses and meetings.
• Visit retailers and partners to promote training standards.
• Assist the Hyundai Training Administration team as needed.
• Manage partner relationships, contracts, and SLAs to ensure value for money.
• Oversee training budgets, reconciliations, and approvals.
• Provide reports and insights as required.
• Design and deploy management accreditation programs for onboarding and continuous improvement.
• Align training activities with business metrics to drive performance improvements.
• Identify and implement specialist agency solutions for targeted training enhancements.
• Develop communication strategies and online clinics to boost engagement and operational effectiveness.

Personal Specification

• Lead by example with a focus on Brand and Customer.
• Detail-oriented with stakeholder management skills.
• Resilient and proactive in overcoming resistance to change.
• Self-motivated with a drive for creativity and innovation.
• Effective influencer with confidence to engage with various personnel.
• Curious and constantly seeking to innovate and optimize.
• Problem-solving mindset with initiative and ingenuity.
• Excellent communication and presentation skills.
• Capable of managing multiple priorities under pressure.
• Detail-oriented with process focus.
• Proficient in Office programs and Power BI.
• Experience in the automotive industry is advantageous.