Commercial Support Officer

Leicestershire County Council; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A local governmental organization in Nottingham is seeking a customer service representative for an 18-month fixed term role. This position involves engaging with customers via telephone and providing administrative support. The ideal candidate should have strong communication skills and the ability to manage time effectively. Join a dynamic team dedicated to improving community services and enjoy a hybrid work model with competitive benefits.

Benefits

Competitive salary

Generous pension scheme

Access to leave entitlements

Qualifications

• Ability to multi-task, prioritize, and manage time effectively.
• Strong written and verbal communication skills.
• Fluency in English is essential for this role.

Responsibilities

• Act as a first point of contact for customers, mainly via telephone.
• Handle customer enquiries and perform administrative duties.
• Manage account billing and mailbox for customer queries.

Skills

Ability to multi-task

Strong communication skills

Adherence to GDPR

Fluent English

Job description

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Worker Type: Hybrid after the completion of induction and training

Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) ‘pro rata for part-time’

Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council.

About the Role

An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a full-time fixed term 18-month contract working 5 days per week, Monday to Friday, with the requirement to be part of the on-call rota covering Monday to Sunday outside of normal office hours. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers, primarily via telephone, but also through other channels appropriate to demand. You will perform administrative duties including account billing, investigations, general queries, and mailbox management.

To be a main point of contact within the contact centre and, where necessary, handle customer contact activities for Citizens; identifying customer needs at first contact and addressing them effectively or referring customers to the appropriate department, partner, or external organization.

You will undertake a range of administrative duties to support the Customer Services team, Commercial, and Business Development officers.

Working in a fast-paced environment, focus and attention to detail while under pressure are essential.

About You

The ideal candidate will have:

• Ability to multi-task, prioritize, and manage time effectively
• Ability to adhere to General Data Protection Regulations
• Strong communication skills, both written and verbal
• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers), and therefore the ability to speak fluent English is an essential requirement for the role.
• The role requires participation in the on-call rota, for which additional payment is made.

You can find the detailed job description for this position.

At Nottingham City Council, we believe that work is what you do, not where you do it. We offer flexible working arrangements, including hybrid working, depending on the role. Further information on Worker Types and how they influence your work location can be found on the for applicants page.

For informal enquiries, please contact Amrita Samra, Customer Service Team Leader, by telephone at 07927551353 or email.

Closing Date: 16/06/2025

Interview will be held: TBC

Please note that the advert may close before the closing date, so we encourage early applications.

If you experience technical issues when applying, please contact our Employee Service Centre.