Commercial Support Manager

Collinson; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading travel and customer engagement company is seeking a Commercial Support Manager in London to enhance commercial operations. This role involves overseeing deal workflows, managing proposals, and ensuring data integrity in Salesforce. The ideal candidate will have 3–5 years of experience in commercial operations, strong coordination skills, and proficiency in Salesforce. Join a diverse team focused on delivering exceptional travel experiences.

Qualifications

• 3–5 years’ experience in commercial operations, sales enablement, or business development support.
• Ability to manage multiple priorities across teams and time zones.
• Strong attention to data quality and reporting.

Responsibilities

• Serve as the main commercial support contact and manage deal workflows.
• Maintain and update regional commercial repositories.
• Manage regional proposal timelines and stakeholder inputs.
• Ensure accurate opportunity and pipeline data in Salesforce.
• Oversee lead intake and qualification processes.

Skills

Coordination skills

Stakeholder management

Salesforce proficiency

Proposal management

Communication skills

Analytical skills

Tools

Salesforce

Job description

Overview

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson operates Priority Pass, the world’s original and leading airport experiences programme, with a network of 1,500+ lounges and travel experiences in over 650 airports in 148 countries. We work with the world’s leading payment networks, banks, airlines and hotel groups worldwide. Our mission focuses on doing good beyond profit, sharing success with our people and giving back to the communities we work with. We are a diverse team of over 2,200 global colleagues.

Commercial Support Manager

We’re seeking a highly organized and proactive Commercial Support Manager to join our regional teams. This role plays a central part in supporting Business Development (BD) and Account Management teams by ensuring and driving efficient commercial operations and enabling strategic client engagement. As a key regional partner, you’ll coordinate across functions to support lead management, proposal development, pipeline tracking, and the adoption of global tools and processes. Your work will directly contribute to improving commercial effectiveness, enabling our teams to focus on building client relationships and driving growth.

Key Responsibilities:

• Commercial Operations & Enablement: Serve as the main commercial support contact, aligning priorities and coordinating deal workflows, reviews, and approvals. Facilitate team updates and track objectives using company strategy tools.
• Process Ownership: Maintain and update regional commercial repositories, drive adoption of global processes with local adaptations, and provide feedback to improve best practices.
• Proposal Management: Manage regional proposal timelines, coordinate stakeholder inputs, and ensure compliance with global content and quality standards. Maintain proposal libraries for reuse.
• Salesforce Management: Ensure accurate opportunity and pipeline data, monitor performance metrics, and deliver insights via dashboards. Maintain data integrity and compliance with governance policies.
• Lead Management: Oversee lead intake and qualification processes, support prospect research, and prioritize early-stage opportunities for the BD team. Document decisions and follow-up actions.
• Commercial Knowledge Enablement: Maintain organized commercial content and materials. Collaborate with global teams to align and update sales enablement resources.

What We’re Looking For:

• 3–5 years’ experience in commercial operations, sales enablement, or business development support
• Strong coordination and stakeholder management skills, with the ability to manage multiple priorities across teams and time zones
• Proficiency in Salesforce (or a similar CRM), with strong attention to data quality and reporting
• Experience supporting bid or proposal processes, including content management and internal coordination
• Excellent communication skills, both written and verbal
• Analytical mindset with the ability to generate insights from data and support decision-making

This is a hands-on, high-impact role ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about enabling commercial success through operational excellence.

Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

Please note the pronouns you use in your application (for example she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, please email [e-mail]