Commercial Support Manager

Phenna Group; Cardiff; On-site; GBP 55,000 - 75,000; Full time

Job summary

Cansford Laboratories is a Cardiff-based specialist drug and alcohol testing laboratory and part of Phenna Group. We are seeking a Commercial Support Manager to own bids, tenders and procurement portals, drive Social Services growth, and oversee pricing, CRM, forecasting and reporting to boost the sales function.

Working with the Head of Sales, you will bring structure and insight to the commercial engine and help win business directly.

Qualifications

• Experience owning bids or tenders with responsibility for the commercial outcome.
• Strong commercial judgement and excellent bid writing.
• CRM, reporting and data-quality discipline across the commercial function.
• Ability to translate technical services into clear commercial submissions.
• Organised, analytical and persistent with data-driven mindset.

Responsibilities

• Identify and pursue bids, tenders, frameworks and procurement portals, owning submission and outcomes.
• Run the tender process for strategic opportunities originated by the sales team.
• Develop and deliver the Social Services growth plan, including targets and routes.
• Own pricing governance and annual pricing review, coordinating Marketing and Finance.
• Own CRM governance, data quality and commercial reporting.
• Run sales forecasting and consolidated reporting.
• Lead win/loss reviews and process improvements.
• Manage key commercial partnerships and award submissions; support training and events.

Skills

Bid management

Bid writing

CRM governance

Data quality

Data interpretation

Analytical mindset

Tools

HubSpot

BI tools

Portal management

Job description

Company: Cansford Laboratories (part of Phenna Group)

Location: Cardiff, with external activity as required

Contract: Permanent, full-time

Reports to: Head of Sales

About Cansford Laboratories

Cansford Laboratories is a specialist drug and alcohol testing laboratory based in Cardiff. Accredited to ISO/IEC 17025, we provide toxicology testing that people rely on to make important decisions in family law, social care and the workplace, so accuracy, impartiality and service are at the heart of everything we do. Cansford is part of Phenna Group, a leading testing, inspection and certification group, which gives us the backing of a larger organisation with the pace and personality of a growing SME.

The role

Cansford Laboratories is looking for a Commercial Support Manager to strengthen how our commercial function performs. This is an outward-facing commercial role rather than an administrative one: you will own bids, tenders and procurement portals, drive growth in the Social Services sector, and run the pricing, CRM, forecasting and reporting processes that help the sales team perform consistently.

Working closely with the Head of Sales, you will be the person who brings structure and insight to the commercial engine while helping win business directly.

What you'll be doing

• Identify and pursue relevant bids, tenders, frameworks and procurement portals, owning them through submission and outcome
• Run the tender process for strategic opportunities originated by the wider sales team
• Develop and deliver the Social Services growth plan, including target organisations, procurement routes and renewals
• Own the pricing governance process and annual pricing review, coordinating Marketing and Finance input
• Own CRM governance, data quality and commercial reporting
• Run the sales forecasting process and consolidated reporting
• Lead win/loss reviews and commercial process improvements
• Manage key commercial partnerships and award submissions, and support training and commercial events

What you’ll bring

• Demonstrable experience owning bids or tenders with responsibility for the commercial outcome, not just the administration
• Strong commercial judgement, excellent bid writing and the ability to pull together cross-functional input to deadline
• Strong CRM, reporting and data-quality discipline, with the ability to turn data into practical insight
• The ability to understand technical services and translate them into clear commercial submissions
• A highly organised, analytical and persistent approach, comfortable challenging data and process

It would be great if you also have:

• Public-sector procurement, frameworks, Social Services or regulated-sector tendering
• Experience of strategic pricing, retenders, commercial excellence or sales operations
• HubSpot, dashboard or BI tools and portal management
• Toxicology, laboratory services, legal or social care market experience
• Training, facilitation or event support experience

Why Cansford?

This is a genuine opportunity to join Cansford at an important point in its growth, in a role that has been shaped around where the business is heading. You will have real ownership, a visible impact on how the business performs, and the support of Phenna Group behind you.

Phenna Group is an Equal Opportunities Employer