Commercial Support Coordinator

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Commercial Support Coordinator, Witham Saint Hughs

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Client:

Location:

Witham Saint Hughs, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f0cff319ab8f

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

We are looking for a Commercial Support Coordinator to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days on site and 2 days from home.

You will work with our customers and internal teams across the Frontier business, supporting the regional sales teams, as well as helping coordinate the Commercial Support Assistants. You will work closely with Sales Managers and Regional Sales Managers to provide customer service and coordinate commercial administrative support.

The Benefits

• Opportunities for a mixture of home and site working (to be agreed with Line Manager)
• 25 days holiday per calendar year with option to purchase 5 more days
• Dedicated Learning & Development team to support you and your career
• Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
• Increased Maternity, Paternity & Adoption leave benefits for eligible employees
• Life Assurance scheme and pension plan with employer contributions of up to 7%
  
• Up to two days paid volunteer leave per year (only applicable to permanent employees)
  
• The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groups.
• Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers

About You

• Able to communicate with impact at every level
  
• Strong, confident telephone manner
  
• Proven attention to detail
  
• Knowledge of UK arable farming is desirable
  
• Excellent organisational and administrative skills
  
• High standard of numeracy and literacy
  
• Able to work co-operatively with others and without supervision
  
• Work to put the customer at the heart of everything we do
  
• Self-motivated and tenacious
  
• Flexible approach to work and managing changing priorities
  
• An effective team player
  
• Experience in managing small teams is desirable but not essential
  
• A solution-focused attitude

Your Role

As a Commercial Support Coordinator your role will involve:

• Supporting and coordinating the team of Commercial Support Assistants
  
• Managing the hiring of Sample Collectors in preparation for our harvest season and managing their day-to-day activities once employed.
  
• Managing and resolving incoming phone calls and emails from Customers in a professional manner
  
• Proactive customer communication, service follow-up and collection of cropping information
  
• Managing queries and issues through to resolution, within agreed SLA timeframes
  
• Liaising with customers regarding all Precision Services product lines
  
• Attending relevant training events and team meetings
  
• Creating customer insight reports for Area Sales Managers
  
• Email and telephone support for Area Sales Managers
  
• Commercial campaigns via telephone, email and events to support sales generation
  
• Accurate data input and management using Microsoft Office packages and bespoke systems
  
• Managing the collation of cropping information from customers