Commercial Strategy & Revenue Director

NATIONAL JUSTICE MUSEUM; Nottingham; On-site; GBP 90,000 - 120,000; Full time

Job summary

National Justice Museum seeks a senior commercial leader to shape and drive the organisation's income generation across admissions, retail, venue hire and digital channels. You will align strategy with the museum's mission, manage budgets and forecasts, and lead cross-functional teams to deliver a coherent customer journey and sustainable earned income.

The role requires strong leadership, strategic thinking and experience in CRM, EPOS and ticketing systems to optimise visitor engagement and

Qualifications

• Proven senior leadership experience in commercial roles within museums or heritage attractions.
• Experience developing and delivering long-term commercial strategies.
• Strong analytical skills and ability to translate data into action.

Responsibilities

• Lead the Museum's commercial strategy and portfolio across visitor experience, admissions, retail, venue hire, marketing and digital channels.
• Oversee budgeting, forecasting and long-term financial planning to ensure sustainability.
• Drive revenue growth through retail, ticketing, memberships, gifts aid and partnerships.

Skills

Senior leadership

Commercial strategy

Budgeting & forecasting

Data analytics

CRM & ticketing systems

Negotiation & procurement

Cross-functional leadership

Audience development

Tools

CRM systems

EPOS

Ticketing systems

Job description

National Justice Museum seeks a senior commercial leader to shape and drive the organisation's income generation across admissions, retail, venue hire and digital channels. You will align strategy with the museum's mission, manage budgets and forecasts, and lead cross-functional teams to deliver a coherent customer journey and sustainable earned income.

The role requires strong leadership, strategic thinking and experience in CRM, EPOS and ticketing systems to optimise visitor engagement and