Commercial Strategy Manager - 12 month secondment

Sky UK Limited; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Benefits offered by this job

Sky package

Pension plan

Health coverage

Digital GP

Product discounts

Sharesave

Tech schemes

VIP rewards

Job summary

Sky UK Limited is seeking a Commercial Strategy Manager to shape and execute strategic initiatives across Sky’s Assisted Channels. You will work with stakeholders and cross-functional teams to enhance customer experience and drive commercial performance.

You’ll contribute to mid-to-long-term improvements, build business cases, and lead GTM plans with a hybrid working approach. A high-performing team environment and Sky values are highlighted throughout.

Qualifications

• Insightful and numerate with the ability to translate data into clear business recommendations.
• Creative and analytical thinker who can break down complex challenges.
• Strong communicator who builds relationships and influences stakeholders at all levels.
• Strategic thinker able to align plans with clear business goals.

Responsibilities

• Shape long-term assisted channel strategies and identify opportunities to improve customer interactions.
• Interpret performance data, develop business cases, and assess commercial impact of initiatives.
• Plan and execute Go-To-Market plans with cross-functional teams to ensure smooth delivery.
• Create clear, engaging content that explains the rationale behind plans to stakeholders.
• Build relationships with Commercial, Finance, Trading to support delivery of initiatives aligned to business goals.
• Be proactive in improving processes and customer journeys within Sky.

Skills

Insight & commercial acumen

Problem solving

Communication & collaboration

Strategic mindset

Job description

The Channel Strategy team is a dynamic and collaborative group, committed to challenging the status quo and uncovering new opportunities to deliver better outcomes for both customers and Sky.

As a Commercial Strategy Manager, you’ll play a key role in shaping and executing strategic initiatives across Sky’s Assisted Channels. Working closely with stakeholders and cross-functional teams, you’ll contribute to projects that enhance the customer experience and drive commercial performance

What you’ll do:

• Shape the future Strategy:

  Contribute to the development of assisted channel strategies and help identify opportunities to develop how we interact with customers, such as contact optimisation (Calls/Chat) and our long range assisted channel strategy. This isn’t about the day-to-day; it’s about stepping back, thinking big, and helping shape mid to long-term improvements that deliver real business impact.

• Understand commercial impact and build business cases:

Work with Trading, Commercial and Finance teams to interpret performance data, develop business cases and assess the commercial impact of key initiatives. You’ll use insight to shape clear recommendations, support better decision-making and inform future plans.

• Project Coordination:

You’ll play a key role in bringing our strategic plans to life by planning & executing the Go-To-Market plans (GTM) for our initiatives. You’ll collaborate with teams across consumer group, customer service group and capability teams to ensure smooth delivery.

• Drive clarity through strong communication:

From presentations to reports, you’ll create clear, engaging content that helps stakeholders understand the ‘why’ behind our plans—and get behind them.

• Cross-Functional Collaboration:

Build strong relationships with internal teams such as Commercial, Finance, and Trading and partner to support the delivery of initiatives aligned to business goals.

• Team and Continuous Improvement

Be part of a high-performing team that supports each other and lives Sky’s values. Proactively suggest ways to improve processes, customer journeys, and how the team works together.

What you’ll bring

Essential Criteria:

• Insight & Commercial Acumen: Highly numerate, with a strong grasp of commercial metrics and the ability to use data to uncover trends, generate insight, and turn multiple inputs into a clear, coherent story.

• Problem-Solving Ability: Creative and analytical thinker who can break down complex challenges and deliver innovative, practical solutions.

• Communication & Collaboration: Strong communicator who builds effective relationships and influences stakeholders at all levels, while contributing positively to team culture.

• Strategic Mindset: Understands the market landscape and can develop and execute plans that align to clear goals and deliver business impact.

Desirable Criteria:

• Organisation & Delivery: Highly organised and dependable, with a track record of managing multiple high-profile initiatives and delivering results in fast-paced environments.

• Curiosity & Drive: Proactive learner with a growth mindset, always seeking opportunities to develop and make a meaningful impact.

Benefits and perks

There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free NOW package, including Sky Sports and Sky Cinema

• Pension package with up to 9% employer contribution

• Private healthcare with mental health support

• Aviva Digital GP and dental insurance

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

• Sharesave and Tech schemes

• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state‑of‑the‑art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re‑energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10‑minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.