Commercial Strategy Manager

Hastings Direct; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An innovative digital insurance provider is seeking a Commercial Strategy Manager for Home Claims. This pivotal role involves executing the Home Claims strategy, driving performance improvements, and managing relationships with external suppliers. The ideal candidate will possess strong commercial acumen and analytical skills, ensuring optimal outcomes for customers and the business. Join a forward-thinking company that values flexibility and inclusivity, offering a competitive salary, generous benefits, and a supportive work environment. If you are ready to make an impact in the insurance industry, this opportunity awaits you.

Benefits

Flexible working

Competitive bonus scheme

Private medical insurance

Life assurance cover

Income protection

Matched pension contributions

27 days annual leave

Health care cash back plans

Discounted health assessments

Cycle to work scheme

Qualifications

• Experience in managing commercial outcomes in home claims.
• Ability to translate complex data into structured concepts.

Responsibilities

• Deliver execution of commercial and trading strategy for Home Claims.
• Manage risk and business continuity strategies.

Skills

Commercial knowledge in home claims

Analytical capability

Excellent communication skills

Job description

Commercial Strategy Manager – Home Claims

Location – Leicester, London or Bexhill– Hybrid (though for the right person, we’re open to you just coming in on an ad-hoc/where required basis)

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy. You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.

Job details – you’ll need to have demonstrable experience in:

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes

• Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate

• Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes

• Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats

• Owning the commercial performance of a key component of Home Claims

• Identifying trading performance improvement opportunities
  
  

Essential skills we would love you to have:

• Great knowledge of home claims/commercial knowledge within a home claims settling is highly desirable

• Strong and demonstrable commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively

• Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

The interview process

Our interview process involves the below:

• Initial introductory screening call

• 1st stage interview with hiring leaderinvolving a case study (1hr 30 minutes – Microsoft Teams)

• 2nd stage interview with the director of the department (30 minutes – Microsoft Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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