Commercial Strategy Manager

Teladoc Health UK; Brighton; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

Join a leading company in virtual healthcare as a Commercial Strategy Manager. This role focuses on strategic planning and operational leadership to drive growth in the B2B healthcare business. Key responsibilities include developing commercial strategies, managing key client relationships, and leading cross-functional collaboration to optimize performance.

Benefits

Private medical insurance

Pension contributions

Extended parental leave

Employee assistance programme

Flexible hybrid/remote working

Training and development opportunities

Cycle to Work scheme

Employee referral programme

Qualifications

• Experience in strategy, consulting, or business operations.
• Proven ability to influence senior stakeholders.
• Comfortable in fast-paced environments.

Responsibilities

• Lead the development and execution of commercial strategies.
• Drive alignment across sales, marketing, and account management teams.
• Prepare materials for executive meetings and business reviews.

Skills

Project Management

Analytical Skills

Communication Skills

Business Acumen

Education

Bachelor’s degree in Business, Economics or Healthcare Management

Tools

Excel

BI tools

Salesforce

Job description

In Brief

We’re looking for a strategic and operationally-minded Commercial Strategy Manager to support our business in accelerating growth across our B2B healthcare business. You will be a trusted partner responsible for improving the performance, alignment, and execution of our commercial team, spanning sales, marketing, product, and customer success.

This is a highly visible role at the intersection of strategy, execution, and operations, ideal for someone who thrives in fast-paced, mission-driven environments and has a passion for improving healthcare outcomes through innovative solutions.

Contract type: Permanent, full-time

Annual salary: £60,000-£75,000

Hours of work: Monday to Friday 9am - 5.30pm (30 minutes unpaid lunch), 40 hours /w

Reports to: Country Manager

Work mode: Hybrid of home and Brighton (a minimum number of days per week in office to be agreed) – we're in a modern office by the train station

Role and Responsibilities

Strategic Planning & Execution

• Lead the development and execution of commercial strategies, OKRs, and operating plans.
• Drive alignment across sales, marketing, and account management teams.
• Build dashboards and reporting systems to provide commercial leadership with timely insights.

Client engagement

• Work directly with clients to support new and existing relationships and support our growth

Operational Leadership

• Deliver special projects and strategic initiatives on behalf of the Country Manager.
• Oversee and improve commercial team operations, including forecasting, pipeline management, and team cadence.
• Optimise CRM usage (e.g., Salesforce) and commercial processes including territory planning, pipeline management, and sales forecasting.
• Create and streamline processes that increase team efficiency and scale.

Cross-Functional Collaboration

• Act as a liaison between commercial and other departments (e.g., finance, product, operations).
• Ensure effective communication, coordination, and accountability across teams.
• Build strong relationships across the UK team and internationally to help us advance our priorities.

Executive Support

• Prepare materials for executive meetings, board decks, and quarterly business reviews.
• Provide thought partnership and act as a sounding board to the Country Manager and commercial team on key decisions.

Qualifications:

• Experience in strategy, consulting, business operations, or a commercial function (e.g., sales, marketing, revenue operations).
• Strong project management and organisational skills.
• Strong analytical skills and fluency in Excel and BI tools.
• Excellent written and verbal communication skills; comfortable with executive-level briefings and presentations and client engagement.
• Excellent business acumen and understanding of commercial functions in a B2B context.
• Proven ability to influence and communicate with senior stakeholders including preparing high quality presentations.
• Comfortable navigating ambiguity and prioritising in a fast-paced environment.
• Bachelor’s degree in a relevant field (e.g., Business, Economics, Healthcare Management) or equivalent professional experience.

Preferred Skills:

• Familiarity with CRM and sales enablement tools (e.g., Salesforce, HubSpot).
• Experience in private sector healthcare, health tech or B2B technology.

Why join Teladoc Health UK?

• Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
• We are recognised as a Disability Confident Committed employer.
• Enjoy flexible hybrid/remote working within a supportive team environment.
• Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
• Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
• Join a growing, innovative organisation at the forefront of virtual healthcare.

Our Employee Benefits include

• Private medical insurance after probation
• Pension fully funded by Teladoc Health at 8% of qualifying earnings
• 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
• Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
• One week of study leave per year (pro rata)
• Extended sick pay
• Employee Assistance Programme (mental health, financial, and legal advice)
• Access to training and development opportunities
• Cycle to Work scheme
• Electric vehicle salary sacrifice scheme
• Employee referral programme
• Company laptop and equipment
• Free flu vaccinations
• One paid volunteering day per year
• Company events
• Any other benefits offered by Teladoc Health UK from time to time

About Teladoc Health

Teladoc Health is transforming how people access and experience healthcare. Recognised as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year. Being a NYSE listed company, Teladoc Health has experienced a continual growth in the last years reaching a revenue above $2.5B by leveraging its 2 decades of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.

Teladoc Health UK delivers a market leading suite of virtual care products and services into the UK market. Our clientele covers both private and public sector healthcare markets. We provide an innovative whole of health solution, covering physical, mental and wellbeing services, and enable patients to conveniently access our services through customer focused technology solutions.

Teladoc Health UK | Virtual Health Solutions for Global Organisations

< https://teladochealth.org.uk/services/>

Our Commitment to Equality and Diversity

Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.