Commercial Service Manager

TN United Kingdom; Basingstoke; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Commercial Service Manager to lead their Service Department. This role involves managing customer interactions, developing service policies, and ensuring compliance with local regulations. The ideal candidate will have a strong background in Mechanical and Electrical engineering, coupled with a proven track record in service management. You will be instrumental in driving the service business's growth and ensuring high-quality service delivery. Join a company with ambitious growth plans and a commitment to innovation in Low Temperature cooling technology, where your contributions can make a significant impact.

Benefits

Company car - Tesla

Bonus

Full package to be discussed at interview

Qualifications

• Experience in Mechanical and Electrical engineering is essential.
• Proven track record in service organization management.

Responsibilities

• Lead the Service Department and manage customer interactions.
• Develop service policies and ensure compliance with regulations.

Skills

Mechanical Engineering

Electrical Engineering

Customer Service Management

Microsoft Word

Microsoft Excel

Microsoft Teams

Technical Support

Service Policy Development

Education

Degree in Engineering

Tools

Enterprise Resource Planning software

Job description

Our client is looking for a Commercial Service Manager to a global market leader for the latest advancements in Mechanical & Electrical engineering within Low Temperature cooling technology.

Since being incorporated in 1983, the UK office, situated in Hampshire, employs 23 staff with a turnover of £32m. The company has been fortunate to have seen stable and continued growth, through recent testing economic climates, and its ambitious plans for further growth over the coming years provide an opportunity for a Commercial Service Manager to join the team.

As the Commercial Service Manager, you will lead the Company's Service Department to manage customer interactions and set out service processes in line with sister service centres in the group, whilst applying local regulations and customer expectations. The primary duties include:

1. Maintain service orders, revenue, and margins in line with budgets, providing timely summaries and updates to MD and Operations Manager and KPI.
2. Develop and implement service policies and procedures.
3. Promote service as a product and develop methods for expansion of the Service business within UK territories.
4. Responsible for meeting annual targets for spares orders, revenue, and gross margin.
5. Responsible for the Iso Quality Service Policies, Procedures, and Safe Working Practices.
6. Carry out after sales service where required and provide technical support and service training in line with SME to agents and customers.
7. Develop and maintain equipment resource requirements for the UK.
8. Ensure all systems and procedures for Service meet with UK and European regulations.
9. Develop and implement training programmes for Service engineers/technicians and Service Administrator.
10. Confidence to be able to communicate with key leadership groups.
11. Previous Mechanical and Electrical engineering background.
12. Proven track record within a service organization.
13. Advanced Microsoft skills: Word, Excel, Teams, and literacy skills.
14. Enterprise Resource Planning software experience.

Benefits:

• Company car - Tesla
• Bonus
• Full package to be discussed at interview.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data and contact you in relation to this application and the services we offer.