Commercial Relationship Manager

The Travel Chapter Ltd; Norwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading holiday home company in the UK seeks a Commercial Professional to manage relationships and drive performance for their new Holiday Lodges division. You will be responsible for building strong relationships, identifying growth opportunities, and supporting new park onboarding. Required skills include communication and data analysis expertise. This hybrid position offers competitive salaries and benefits, including holidays and lifestyle perks.

Benefits

25 days’ paid holidays plus bank holidays

Special day off for birthday

£500 paid towards a holiday

Paid volunteer day

Friends and family discount scheme

Life assurance

Social clubs

Exciting social events

Qualifications

• Proven experience in a similar role.
• Direct experience of the UK Lodge Parks market would be highly desirable.
• Outstanding communication and influencing skills.
• The ability to work well under pressure.

Responsibilities

• Build and maintain strong relationships with Owners.
• Identify opportunities for Portfolio growth.
• Support onboarding of new Parks.
• Develop and implement strategies to achieve business goals.

Skills

Communication skills

Time management

Data analysis

Problem-solving

Tools

Salesforce

Job description

Employment Type: Permanent

Hours of Work: 37.5 (open to discussion regarding flexible working or job shares)

Location: Hybrid

Join us at an exciting time as we build our new Holiday Lodges division. We’re committed to delivering market‑leading service, support and performance to our lodge park owners and operators. Service and quality are at the heart of everything we do, and we’re looking for a relationship-led, data-savvy commercial professional to help us grow.

What will I be doing?

• Relationship Management: Build and maintain strong relationships with Owners, understanding their needs and providing exceptional service and performance management. Use the business tools available – including Salesforce – to provide proactive support
• Business Development: Identify opportunities to grow and develop the Portfolio both through organic growth and new Partnerships
• Onboarding of New Owners: Support the wider commercial team with the accurate and timely onboarding of new Parks
• Strategic Planning: Develop and implement strategies to achieve business goals and enhance Owner satisfaction.
• Performance Management: You will play a crucial role in driving the performance of Owner’s properties within the Portfolio. This will include data analysis and presentation as well as using your experience to implement actions and strategies to drive performance
• Problem Resolution: You will be a good problem solver and will be skilled at time management and prioritisation of tasks

Your next chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for:

• Proven experience in a similar role
• Direct experience of the UK Lodge Parks market would be highly desirable
• Outstanding communication and influencing skills
• The ability to work well under pressure with strong time-management skills
• A data whizz! The analysis and presentation of trading data will be a key driver of performance

What’s in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

INDALL