Commercial Property Manager

BTG Eddisons; Milton Keynes; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Career development

Job summary

BTG Eddisons is seeking an experienced Commercial Property Manager to join our London team, overseeing a diverse portfolio including industrial, office, retail and shopping centre assets across London and the South East.

You will be the primary point of contact for institutional, corporate and private clients, handling service charge budgeting, client reporting, tenant liaison, contractor management, and compliance, with a focus on asset performance and value.

Qualifications

• Proven experience in commercial property management.
• Experience managing mixed commercial portfolios including industrial, office, retail and shopping centre assets.
• Strong knowledge of service charge budgeting, management and reconciliation.
• Understanding landlord and tenant legislation and best practice property management principles.
• Excellent client relationship and stakeholder management skills.
• Strong financial and reporting capabilities.
• Ability to manage multiple priorities and deadlines within a fast-paced environment.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office and property management software.
• MRICS qualification preferred, though qualified by experience candidates will be considered.

Responsibilities

• Day-to-day management of a mixed commercial property portfolio including industrial, office, retail and shopping centre assets.
• Building and maintaining strong relationships with clients, occupiers, contractors and professional advisers.
• Acting as the primary point of contact for landlords and tenants, providing exceptional levels of customer service.
• Preparation and management of annual service charge budgets across multiple assets.
• Monitoring service charge expenditure, managing costs effectively and ensuring accurate allocation and recovery.
• Completing annual service charge reconciliations and working in line with RICS Professional Standards.
• Producing detailed service charge reports, forecasts and financial updates for clients.
• Managing service charge queries from tenants and clients in a timely and professional manner.
• Reviewing supplier contracts and identifying opportunities for cost efficiencies and service improvements.
• Overseeing major works projects and ensuring costs are appropriately administered through service charge mechanisms where applicable.
• Preparing periodic client reports, including financial, operational and asset management updates.
• Monitoring rent collection, arrears and income performance across the portfolio.
• Managing landlord and tenant matters including lease obligations, licences, and occupier issues.
• Coordinating planned preventative maintenance programmes and property inspections.
• Managing contractors and ensuring the highest standards of service delivery.
• Ensuring compliance with all statutory and health & safety requirements.
• Supporting lettings, lease renewals, rent reviews and other property transactions.
• Identifying and implementing asset management initiatives to improve income, tenant retention and capital value.
• Monitoring void properties and implementing strategies to minimise vacancy periods.

Skills

Commercial property management

Client relationship management

Financial reporting

Negotiation skills

MS Office

Education

MRICS qualification preferred

Tools

Property management software

Job description

BTG Eddissons is a leading firm of chartered surveyors operating across the UK, providing expert property consultancy services to property owners, occupiers, investors, businesses, and financial institutions. Established in 1844, we operate from over 25 offices nationwide and are renowned for delivering innovative solutions and exceptional client service across the commercial property sector.

Due to continued growth, we are seeking an experienced Commercial Property Manager to join our London team. This is an exciting opportunity to take ownership of a diverse and high-profile portfolio comprising industrial estates, multi-let office buildings, retail assets, and several large shopping centres across London and the South East.

Working within an established and highly respected property management team, you will act as the primary point of contact for a range of institutional, corporate and private clients. You will be responsible for all aspects of property management, including service charge budgeting and reconciliation, client reporting, tenant liaison, contractor management, compliance oversight and identifying opportunities to enhance asset performance and value.

Key Responsibilities

• Day-to-day management of a mixed commercial property portfolio including industrial, office, retail and shopping centre assets.
• Building and maintaining strong relationships with clients, occupiers, contractors and professional advisers.
• Acting as the primary point of contact for landlords and tenants, providing exceptional levels of customer service.
• Preparation and management of annual service charge budgets across multiple assets.
• Monitoring service charge expenditure, managing costs effectively and ensuring accurate allocation and recovery.
• Completing annual service charge reconciliations and working in line with RICS Professional Standards.
• Producing detailed service charge reports, forecasts and financial updates for clients.
• Managing service charge queries from tenants and clients in a timely and professional manner.
• Reviewing supplier contracts and identifying opportunities for cost efficiencies and service improvements.
• Overseeing major works projects and ensuring costs are appropriately administered through service charge mechanisms where applicable.
• Preparing periodic client reports, including financial, operational and asset management updates.
• Monitoring rent collection, arrears and income performance across the portfolio.
• Managing landlord and tenant matters including lease obligations, licences, and occupier issues.
• Coordinating planned preventative maintenance programmes and property inspections.
• Managing contractors and ensuring the highest standards of service delivery.
• Ensuring compliance with all statutory and health & safety requirements.
• Supporting lettings, lease renewals, rent reviews and other property transactions.
• Identifying and implementing asset management initiatives to improve income, tenant retention and capital value.
• Monitoring void properties and implementing strategies to minimise vacancy periods.

Skills and Experience

• Proven experience in commercial property management.
• Experience managing mixed commercial portfolios incorporating industrial, office, retail and shopping centre assets.
• Strong knowledge of service charge budgeting, management and reconciliation.
• Understanding of landlord and tenant legislation and best practice property management principles.
• Excellent client relationship and stakeholder management skills.
• Strong financial and reporting capabilities.
• Ability to manage multiple priorities and deadlines within a fast-paced environment.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office and property management software.
• MRICS qualification preferred, although qualified by experience candidates will also be considered.

What's on Offer

• Opportunity to manage a prestigious and varied commercial property portfolio.
• Exposure to high-profile clients and complex commercial assets.
• Structured career development within a growing national consultancy.
• Collaborative and supportive working environment.
• Competitive salary and benefits package.
• Hybrid working and flexible approach to work-life balance.