Commercial Property Claims Specialist

IDEX Consulting; Glasgow; On-site; GBP 60,000; Full time

Job summary

A leading corporate insurance provider is seeking a Technical Claims Specialist to manage diverse commercial property claims. The successful candidate will handle complex cases, negotiate with insurers, and mentor junior team members, ensuring excellent outcomes for clients and maintaining high standards in claim management.

Benefits

Annual performance bonus

Enhanced pension

Private Medical Insurance

Support for professional development

Qualifications

• Proven experience handling UK commercial property claims.
• Ability to interpret and apply policy wordings confidently.
• Experience in CAR, Casualty, or Financial Lines is a bonus.

Responsibilities

• Manage commercial property claims from first notification to settlement.
• Advocate for clients' interests in negotiations with insurers.
• Maintain accurate electronic claim records and meet SLA standards.

Skills

Communication

Negotiation

Attention to detail

Organisational skills

Problem solving

Job description

This established corporate insurance provider is at the cutting edge of the insurance space, offering a suite of solutions across the corporate client space.

One of their key areas of advice is their highly regarded claims function, which supports their complex clientele through the minefield of claims.

And it's this backbone of their UK operation that you'll be joining, providing sound advice to property-led insurance portfolios of major corporations and public sector organisations.

The Role

As a Technical Claims Specialist, you will take responsibility for the end-to-end management of a diverse range of commercial property claims.

You'll act as the specialist referral point for the more complex, contentious and trickier cases.

Here you'll sit behind the front line, using your skills in finding policy gaps, identifying room for negotiation and pressing insurers for best outcomes.

Key Responsibilities

• Manage commercial property claims from first notification through to settlement
• Review and interpret policy coverage, liaising with clients on required documentation and disclosures
• Advocate for clients' interests in negotiations with insurers, loss adjusters, and other third parties
• Maintain accurate and timely electronic claim records and ensure all SLA standards are met
• Support technical discussions and provide guidance on complex or high-value claims
• Produce reports and attend claims review meetings as required
• Mentor and support less experienced team members when needed

Experience required

• Proven experience handling UK commercial property claims; experience in CAR, Casualty, or Financial Lines is a bonus
• Ability to interpret and apply policy wordings confidently
• Strong communication and negotiation skills
• High attention to detail and excellent organisation
• Confidence working directly with clients and managing stakeholder relationships
• A proactive and collaborative approach to problem solving and technical leadership

Package

• Base salary up to £60,000
• Annual performance bonus
• Enhanced pension
• Private Medical Insurance
• Full support for professional development

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.