Commercial Property Claims Handler

Lawes Insurance Recruitment; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable insurance broker in Warwickshire seeks a Commercial Property Claims Handler to efficiently manage a portfolio of claims. The role requires a strong focus on client relationships and the ability to negotiate settlements with insurers. Ideal candidates will have previous experience in handling property or commercial claims and possess excellent organizational skills.

Qualifications

• Previous experience in handling property or commercial claims is essential.
• Familiarity with delegated authority limits is required.
• Exposure to other commercial lines or specialist claims is desirable.

Responsibilities

• Handle claims across multiple lines, including Property, Motor/Fleet, EL, and PL.
• Act as the main point of contact for clients during the claims lifecycle.
• Maintain accurate claims records and documentation.

Skills

Clear communicator

Strong negotiation ability

Organised and detail-oriented

Client-focused

Proactive problem-solving

Ability to manage multiple claims

Confident using claims systems

Strong MS Office skills

Job description

Job title: Commercial Property Claims Handler

Location: Warwickshire

PURPOSE OF ROLE

We’re working with a well-established insurance broker to recruit a Claims Handler to manage a range of commercial claims. The role focuses on delivering efficient, accurate claims handling and maintaining strong client relationships throughout the process.

RESPONSIBILITIES

• Handle claims across multiple lines, including Property, Motor/Fleet, EL, and PL
• Act as the main point of contact for clients during the claims lifecycle
• Liaise with insurers, loss adjusters, and suppliers to secure fair settlements
• Process claims within delegated authority, escalating complex cases as needed
• Maintain accurate claims records and documentation
• Support internal reviews, audits, and insurer meetings

DAY-TO-DAY

• Manage a portfolio of open claims, ensuring timely updates and resolution
• Communicate regularly with clients, insurers, and stakeholders
• Review claim reports, estimates, and supporting documents
• Keep internal systems and diaries up to date
• Attend team meetings and contribute to process improvements

EXPERIENCE

• Previous experience in handling property or commercial claims is essential
• Familiarity with delegated authority limits
• Exposure to other commercial lines or specialist claims would be desirable
• Experience supporting audit or compliance processes is a plus

SKILLS

• Clear communicator with strong negotiation ability
• Able to interpret policy wordings and explain outcomes to clients
• Organised, detail-oriented, and able to manage multiple claims
• Confident using claims systems and Microsoft Office
• Client-focused with a proactive, problem-solving approach
• Works well in a team and supports knowledge-sharing

If you have the relevant experience or know someone that does please contact me now on 07458162842 or email us at [e-mail]