Commercial Property Claims Handler

AXA UK plc; Bolton; Hybrid; GBP 19,000 - 24,000; Full time

Job summary

A leading insurance provider in Bolton is seeking a Commercial Property Claims Handler to manage claims and ensure excellent customer service. The role offers comprehensive training, a competitive salary up to £23,020, and additional benefits including an annual bonus, pension scheme, and private health cover. Join a diverse team committed to fairness and inclusion with a hybrid working model.

Benefits

Competitive salary up to £23,020

Annual bonus based on performance

Contributory pension scheme (up to 12%)

Life assurance (up to 10x salary)

Private health cover

25 days annual leave plus bank holidays

Option to buy or sell up to 5 days leave

Wellbeing resources

Employee discounts

Qualifications

• Natural ability to relate to people and deliver excellent customer service.
• Ability to stay composed in critical moments.
• Experience in investigating claims.

Responsibilities

• Manage all claims relating to commercial property.
• Provide personalized and accurate information to customers.
• Gather evidence to conclude claims.
• Identify signs of fraudulent claims.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Ability to work under pressure

Job description

As a Commercial Property Claims Handler, you'll be responsible for managing all claims relating to commercial property. Working alongside the wider claims functions, including Casualty and Motor Engineering, you'll contribute to the strategic objectives of AXA Commercial while helping our customers protect what matters most to them.

If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.

Working Hours & Shift Pattern:

Full time, 35 hours per week over 5 days, Monday to Friday between 9am and 5pm.

Training:

You'll receive a comprehensive onsite induction from our specialist trainers. Additionally, you'll join an academy for eight weeks of dedicated training at our Bolton office. Post-training, you'll transition to a hybrid working model, working at least two days a week (40%) away from home, increasing to three days (60%) in the future, typically around the 6-month mark.

Responsibilities include:

1. Ensuring each customer feels valued and supported with their claim, providing personalized and accurate information.
2. Staying composed and level-headed to effectively assist customers during critical moments.
3. Taking proactive measures and utilizing resources to ensure the best outcomes for customers.
4. Investigating and gathering evidence to conclude claims.
5. Responding promptly to calls, maintaining accuracy and attention to detail in case notes.
6. Recognizing signs of fraudulent claims and referring them for further investigation.

Additional Information:

We value and appreciate our employees' efforts in protecting our customers. We offer core and supporting benefits to help our staff thrive professionally and personally. We are committed to fairness, diversity, and inclusion, encouraging applications from all backgrounds. AXA UK is recognized as a Disability Confident Leader, actively supporting applicants with disabilities or long-term health conditions through the 'Offer of Interview' scheme.

Applicants must meet the essential criteria outlined in the job advert and be eligible to work in the UK.

Pre-employment and Regulatory Checks:

All successful candidates will undergo pre-employment checks and background screening every four years, including identity, qualifications, employment history, credit, criminal record, and directorships, as part of our regulatory compliance.

Benefits:

• Competitive salary up to £23,020
• Annual bonus based on performance
• Contributory pension scheme (up to 12%)
• Life assurance (up to 10x salary)
• Private health cover
• 25 days annual leave plus bank holidays
• Option to buy or sell up to 5 days leave
• Wellbeing resources
• Employee discounts

Next Steps:

We aim to provide feedback promptly after interviews. Background checks will be completed before your start date. You may discuss your package with your Talent Acquisition contact at the offer stage.