Commercial Program Director - Transformation

CBRE; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Commercial Program Director to drive transformation and commercial success. This exciting role involves leading the development of tools and templates for client engagement, managing training plans, and ensuring best practices in contract management. You will play a pivotal role in a growing team, influencing stakeholders and shaping the future of commercial practices. If you are a self-motivated individual with strong program management skills and a client-focused approach, this opportunity offers a chance to make a significant impact in a leading global firm.

Qualifications

• 5+ years experience in contract negotiation, change management, and program management.
• Excellent communication skills with fluency in English.

Responsibilities

• Lead development of tools and guidance for client engagements.
• Manage implementation of commercial training plans for business leaders.
• Coordinate contract update plans with operational business initiatives.

Skills

Contract negotiation

Change management

Program management

Commercial acumen

Communication skills

Problem-solving

Stakeholder management

Education

Degree qualified or equivalent

Job description

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CBRE is undergoing an exciting transformation of the way it structures, sells and contracts its services and is looking for a dynamic and client-focused Commercial Program Director to help drive the commercial success of our transformation activities. This role would form part of the CBRE commercial functional leadership team supporting our transformation activities, supporting the roll out of commercial best practice and driving a key change program across the entirety of our client-facing business.

This is an exciting opportunity to make an impact as part of a new and growing team within CBRE, with great opportunity to develop and progress in the wider business going forwards.

Key Facts

CBRE GWS Enterprise annual gross revenue was ~$20bn for 2024. Enterprise Accounts represent CBRE's largest clients, typically >$50m in annual gross revenue, multi-geography and managed by a central CBRE and client management team.

Key Responsibilities

Commercial Enablers for Transformation

1. Lead & co-ordinate the development of tools, templates and guidance to enable successful client engagements.
2. Develop and manage implementation of commercial training plan for our business leaders on implementation accounts.
3. Identify & roll out contract management best practice to support newly updated contracts.

Client Commercial Engagement Planning

1. Lead the co-ordination of our contract update plans with operational business transformation initiatives.
2. Act as a commercial team focal point for business or client-led updates to the engagement plan.
3. Consolidate and deliver feedback on engagement plans into central initiative governance process.

Functional Co-ordination

1. Lead consistency & alignment across commercial teams in delivery of the contract update plans.
2. Drive adoption of best practice tools & templates in transformation client engagements.
3. Manage client feedback and identify actionable updates to our process, tools & materials.

Governance & Reporting

1. Act as focal point for commercial input into central governance for initiatives & client roll out.
2. Lead reporting process for commercial positions achieved during client engagements.

Person Requirements

Essential:

1. Degree qualified or equivalent. All degree subjects considered.
2. Ability to demonstrate relevant knowledge, skills and experience, with typically around 5+ years experience, including but not limited to contract negotiation/management, change management and program management (up to 2 of the 5 years could be performed as part of a structured training program or graduate scheme).
3. Strong commercial acumen.
4. Excellent communication skills, both verbal and written with fluency in English and ability to frame and structure complex messages in concise and visual formats.
5. Strong program management and organisation skills.
6. Self-motivated individual, experienced and comfortable with complex problem solving and providing solutions-based advice and guidance to multiple stakeholders.
7. Client-focused approach.
8. Proven track record of working with, educating and influencing a broad range of internal and external stakeholders at all levels.

Desirable:

1. Commercial Sales & Management Experience
2. Additional language skills
3. Facilities Management or Real Estate sector experience

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being shortlisted for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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