Commercial Performance Manager

Disney Parks and Resorts; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading international entertainment company is seeking a Commercial Performance Manager to lead trading updates, analyse trends, and support data-driven initiatives. The role requires strong stakeholder management, analytical skills, and experience with data visualization tools. You will contribute to the growth of the Disney+ service across EMEA, ensuring effective customer acquisition and retention strategies.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry

Disney Discounts

Excellent parental and guardian leave

Qualifications

• Proven trading experience is desirable.
• Strong presentation skills needed for exec-level communications.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Lead daily, weekly, and quarterly trading reporting.
• Analyse trends and flag anomalies in trading.
• Collaborate with stakeholders to analyse weekly data.

Skills

Stakeholder management

Analytical ability

Excel skills

Presentation skills

Data visualization

Strategic mindset

Tools

Tableau

Excel

Job description

Job Summary

About the Role & Team
The Disney+ service is The Walt Disney Company's Direct to Consumer video entertainment service. It includes long form and short form video across six brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an easy to use interface across platforms. The Disney+ team focuses on the launch and day to day operation across EMEA, specifically on customer acquisition and retention, marketing, partnerships and synergy, content programming, research and analytics. The Commercial Performance Manager will contribute to trading updates and conduct deeper analysis on levers of commercial performance on project-based and ad hoc market requests across EMEA.

What You Will Do

• Lead on daily, weekly and quarterly trading reporting, including pro-active improvements
• Analyse trends of trading (daily, weekly, quarterly) and flag anomalies, successes and challenges
• Drive in-depth analysis of churn in close collaboration with Analytics, and derive key insights and action plans
• Work closely with local trading leads to analyse weekly data and identify levers of performance - also in collaboration with Performance Marketing, Brand Marketing and Customer Management teams
• Support creation and management of initiatives plan to mitigate / sustain trading performance
• Become a subject matter expert on key areas of the subscription business, driving impact through deep knowledge of acquisition and/or customer retention
• Create exec-level presentations on trading performance and action plans

Required Qualifications & Experience

• Trading experience is desirable
• Excellent stakeholder management with experience of dealing with senior level stakeholders
• Ability to tailor comms to different audiences (e.g. Country Teams, Senior Execs)
• High numeracy and analytical ability & rigour
• Excellent Excel skills
• Strong presentation skills - regular deck preparation for stakeholders
• Data visualisation skills (e.g. Tableau)
• Strategic mindset
• Skilled at prioritising and managing multiple project schedules and deadlines that run simultaneously
• Demonstrated success in influencing cross-functional teams, stakeholders and leadership
• High degree of integrity
• Positive, people-oriented, and energetic attitude
• Ability to work autonomously

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About The Walt Disney Company (EMEA):

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.