Commercial Performance Manager

Disney; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company in Camden Town is seeking a Commercial Performance Manager to lead trading reports and analyze performance trends. The ideal candidate will have strong analytical skills, experience in stakeholder management, and the ability to drive data-driven insights for customer retention strategies. Competitive benefits include annual leave and private medical insurance.

Benefits

25 days annual leave

Private medical insurance & dental care

Free Park Entry

Disney Discounts

Excellent parental leave

Employee Resource Groups

Qualifications

• Experience in trading and stakeholder management.
• Strong analytical and presentation skills required.
• Ability to work autonomously and manage multiple projects.

Responsibilities

• Lead daily, weekly, and quarterly trading reporting.
• Analyze trends and flag trading anomalies.
• Drive in-depth analysis of churn with key insights.

Skills

Trading experience

Stakeholder management

Analytical ability

Excel skills

Presentation skills

Data visualization

Strategic mindset

Project management

Influencing skills

Positive attitude

Tools

Tableau

Job description

Overview

Disney+ is The Walt Disney Company's Direct to Consumer video entertainment service. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices). The Disney+ team is responsible for the launch and day to day operation of Disney+ across EMEA, specifically focused on customer acquisition and retention, marketing, partnerships and synergy, content programming, research and analytics. The commercial performance manager role will contribute to trading updates, and conduct deeper analysis on levers of commercial performance, on project-based and ad hoc market requests across EMEA.

What You Will Do

• Lead on daily, weekly and quarterly trading reporting, including pro-active improvements
• Analyse trends of trading (daily, weekly, quarterly) and flag anomalies, successes and challenges
• Drive in-depth analysis of churn in close collaboration with Analytics, and derive key insights and action plans
• Work closely with local trading leads to analyse weekly data and identify levers of performance - also in collaboration with Performance Marketing, Brand Marketing and Customer Management teams
• Support creation and management of initiatives plan to mitigate / sustain trading performance
• Become a subject matter expert on key areas of the subscription business, driving impact through deep knowledge of acquisition and/or customer retention
• Create exec-level presentations on trading performance and action plans

Qualifications

• Trading experience is desirable
• Excellent stakeholder management with experience of dealing with senior level stakeholders
• Ability to tailor comms to different audiences (e.g. Country Teams, Senior Execs)
• High numeracy and analytical ability & rigour
• Excellent Excel skills
• Strong presentation skills - regular deck preparation for stakeholders
• Data visualisation skills (e.g. Tableau)
• Strategic mindset
• Skilled at prioritising and managing multiple project schedules and deadlines that run simultaneously
• Demonstrated success in influencing cross-functional teams, stakeholders and leadership
• High degree of integrity
• Positive, people-oriented, and energetic attitude
• Ability to work autonomously

Benefits

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.