Commercial Operations & Onboarding Lead

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen Commercial Operations and Onboarding Lead, um die Produktivität des Teams zu steigern. In dieser Schlüsselrolle optimieren Sie Prozesse, automatisieren Aufgaben und setzen Leistungsziele. Sie werden Teil eines preisgekrönten Unternehmens, das sich leidenschaftlich für die Automobilbranche einsetzt und über 10 Millionen Kunden erreicht hat. Mit einer Kultur, die Vielfalt und Inklusion fördert, bietet das Unternehmen eine aufregende Gelegenheit, in einem schnell wachsenden Umfeld zu arbeiten, das Ihre berufliche Entwicklung unterstützt und Ihre Ideen wertschätzt.

Benefits

Wettbewerbsfähiges Gehalt

Pensionsbeiträge

Aktienoptionen

Private Gesundheitsversorgung

Lebensversicherung

Monatliche Coaching-Sitzungen

Erweiterter Urlaub

30 Tage Urlaub nach 3 Jahren

35 Tage Urlaub nach 10 Jahren

Home-Office-Zuschuss

Qualifications

• Erfahrung in der Leitung leistungsstarker Teams.
• Fähigkeit zur Verbesserung der Effizienz von Verkaufsteams.

Responsibilities

• Implementierung neuer Onboarding-Prozesse für Händlerpartner.
• Verantwortung für die Leistung des Onboarding-Teams.

Skills

Kommunikationsfähigkeiten

Projektmanagement

Datenanalyse

Teamführung

Verkaufsoptimierung

Tools

Excel

Job description

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Commercial Operations & Onboarding Lead, London

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Client:

carwow

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d7bded965210

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands; Carwow, Auto Express, evo, Driving Electric, and Car Buyer.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year, we grew over 50% with nearly £3bn worth of cars bought on site, while cars were listed for sale through our Sell My Car service.

In 2024, we acquired Autovia, doubling our audience overnight. We now have one of the biggest YouTube channels in the world with over a billion annual views, sell millions of print copies of our magazines, and have an annual web content reach of over 350 million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles, and listening to drivers.

Being part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter, and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain, and Portugal are revolutionising car-changing, and we are rapidly expanding our mission across every brand and country we operate in, so jump in!

THE ROLE

We are looking for a dynamic Commercial Operations and Onboarding Lead to elevate the performance and productivity of our UK Get Your Car Commercial team during this pivotal and exciting growth phase.

In this role, you will spearhead initiatives to optimise our Commercial processes, drive automation of tasks for our Account Managers, and lead the development and implementation of a streamlined onboarding experience for our dealer partners. Additionally, you will be responsible for setting and tracking performance targets across the Commercial team, ensuring we achieve business goals.

WHAT YOU'LL DO

• Design, create, and implement a new onboarding and early lifecycle process for our new dealership partners
• Own the performance of the Onboarding team and their portfolios, including setting KPIs for the team
• Support the Commercial managers in creating meaningful targets aligned with business goals
• Create an easy and digestible way of tracking each team's performance
• Own weekly reporting of each team's performance versus targets
• Drive and own automation of tasks and reporting within the Commercial domain to improve team efficiency
• Identify opportunities and lead initiatives to reduce manual tasks for our Sales and Account Management teams

WHAT YOU NEED

• Excellent written and verbal communication skills
• Inspiring leader with experience managing high-performing teams
• Proven ability to significantly improve sales team efficiency
• Project management skills with experience in change management, process optimisation, and stakeholder management
• Problem solver, data-driven with outstanding analytical skills. High proficiency in Excel
• Determination to get things done: no job is too big or small. Comfortable working in a high-growth, high-performance startup environment with a fast pace and a hands-on, out-of-the-box mindset

WHAT'S IN IT FOR YOU

• Competitive salary to fund your dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, plus eyecare vouchers
• Life Assurance for peace of mind
• Monthly coaching sessions with Spill, our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house
• 30 days of annual leave per year on your third work anniversary
• 35 days of annual leave per year on your tenth work anniversary
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner, and shared parental leave, fertility treatment, and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your work
• Up to £500/€550 home office allowance
• Generous learning and development budget
• Regular social events and activities
• Refer a friend bonus program

Diversity and inclusion are core to our culture. We welcome applicants from diverse backgrounds and experiences, and our hiring decisions are based on skills, experience, and potential. All applicants are treated fairly and equally.