Commercial Operations Manager

JR United Kingdom; Swindon; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the water industry is seeking a Commercial Operations Manager to enhance operational efficiencies and improve customer service standards. The successful candidate will oversee quote management, supply chain coordination for key accounts, and technical support, driving sales and fostering customer relationships. This permanent position offers a competitive salary and bonus structure.

Qualifications

• Experience managing supply chains for large key accounts.
• Proven record of driving change and achieving commercial success.
• Ability to manage multiple priorities in cross-functional teams.

Responsibilities

• Work closely with supply chain teams to enhance operational effectiveness.
• Create and manage sales quotations with timely responses.
• Provide technical support and maintain excellent customer service standards.

Skills

Commercial acumen

Analytical skills

Organizational skills

Communication skills

Technical information explanation

Education

Experience in customer support within manufacturing or distribution

Tools

CRM systems (e.g., Salesforce, HubSpot)

ERP/order management platforms

Job description

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Commercial Operations Manager, Swindon, Wiltshire

Client:

Owen Daniels

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for External Customers and Internal Teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfilment, and pre/post technical support.

Position: Commercial Operations Manager

Type: Permanent

Salary: Competitive salary + Bonus

Location: Henley

Responsibilities:

• Work closely with supply chain teams to enhance operational effectiveness, reduce order processing time & errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
• Create, manage, and follow up on sales quotations, ensuring accuracy and timely responses to customer inquiries.
• Provide technical support via telephone and email to installers, trading customers, and consumers. Maintain excellent customer service standards.
• Implement online support tools such as FAQs, demos, webinars, social media support, on-site help tools, and AI tools, keeping them updated with best practices.
• Support Sales Director and external sales team with customer operational support to maximize sales opportunities.
• Set and manage data standards within the CRM system and create reports to support business needs.
• Identify opportunities to generate sales leads from inbound interactions.
• Streamline internal processes to improve customer experience.
• Collaborate with Quality and Engineering teams to address product issues raised by consumers and installers, working on root cause analysis and solutions.
• Manage quality claims with insurance partners to minimize costs.

Requirements:

• Commercial acumen with a focus on sales opportunities and profit growth.
• Experience working with external sales teams on joint initiatives.
• Strong analytical skills.
• Experience managing supply chains for large key accounts.
• Experience in customer support, order & quotation management, and technical support within manufacturing or distribution sectors.
• Proven record of driving change and achieving commercial success.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
• Strong organizational skills, attention to detail, and presentation abilities.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP/order management platforms.
• Ability to manage multiple priorities and work collaboratively in cross-functional teams.
• Ability to drive change aligned with strategic goals of the division.