Commercial Operations Manager

ZipRecruiter; Henley-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in water technology is seeking a Commercial Operations Manager in Henley-on-Thames. The ideal candidate will manage customer relationships, streamline supply chain operations, and lead technical support initiatives. This position demands strong analytical skills and supply chain experience to drive commercial success through collaborative strategies.

Qualifications

• Proven experience in supply chain management of large key accounts.
• Experience in customer support and order management.
• Track record of driving change and achieving commercial success.

Responsibilities

• Collaborate with supply chain teams to enhance operational effectiveness.
• Manage sales quotations and ensure timely customer interactions.
• Provide technical support through various communication channels.

Skills

Commercial acumen

Analytical skills

Decision-making abilities

Communication skills

Organizational skills

Tools

CRM systems

ERP platforms

Job description

Job Description

Job description

We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for external customers and internal teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfillment, and pre/post technical support.

Position Details

• Type: Permanent
• Salary: Competitive salary + Bonus
• Location: Henley

Responsibilities:

• Collaborate with key account supply chain teams to improve operational effectiveness, reduce order processing time and errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
• Create, manage, and follow up on sales quotations, ensuring accuracy and timely responses to customer inquiries.
• Provide technical support through phone and email interactions with installers, trading customers, and consumers. Maintain a standard of excellence, aiming for top Trust Pilot ratings.
• Implement online support tools such as FAQs, demos, webinars, social media support, on-site help tools, and AI tools, keeping them updated with best practices.
• Support the Sales Director and external sales team with operational support to maximize sales efforts.
• Set and manage data standards within the CRM system and generate reports to support business needs.
• Identify opportunities to generate sales leads from inbound interactions.
• Streamline internal processes to improve customer experience.
• Collaborate with Quality and Engineering teams to address product issues reported by consumers and installers, working on root cause analysis and solutions.
• Manage quality claims with insurance partners to minimize costs.

Required Experience:

• Commercial acumen with a focus on sales opportunities and profit enhancement.
• Experience working on joint customer initiatives with external sales teams.
• Strong analytical skills and decision-making abilities.
• Proven experience in supply chain management of large key accounts.
• Experience in customer support, order and quotation management, and technical support within manufacturing or distribution.
• Track record of driving change and achieving commercial success.
• Excellent communication skills, with the ability to explain technical information clearly.
• Strong organizational skills, attention to detail, and presentation abilities.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP or order management platforms.
• Ability to manage multiple priorities and work collaboratively across teams.
• Experience supporting strategic goals within a division.