Commercial Operations Manager

JR United Kingdom; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Commercial Operations Manager, driving operational excellence and enhancing customer support. You will engage with senior leadership and work to redefine the customer experience across key accounts while optimizing various processes and tools.

Qualifications

• Proven experience in commercial operations or customer service roles in manufacturing.
• Comfortable managing large key accounts with supply chain expertise.
• Experience driving cross-functional change.

Responsibilities

• Own the quote-to-order process and manage CRM data.
• Partner with key account supply chains for efficiency improvements.
• Deliver technical support and lead digital tool rollouts.

Skills

Commercially astute

Data-driven

Excellent communication

Technical aptitude

Analytical skills

Organisational skills

Education

Degree

Tools

CRM (Salesforce, HubSpot)

ERP

Job description

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Reports To: Managing Director – Domestic Products Division

Are you a commercially minded operations leader with a sharp eye for process improvement and a passion for delivering best-in-class customer support? Join us as our new Commercial Operations Manager and take a pivotal role in shaping the customer experience across key accounts, internal teams, and technical channels.

What You’ll Be Doing:

As a central figure in our Domestic Products Division, you'll drive performance and efficiency across the customer lifecycle—balancing commercial agility with operational rigour.

You will:

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
• Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

What We’re Looking For:

• Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
• Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
• Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
• Skilled communicator with technical aptitude—able to translate complexity into clarity.
• Commercially astute and data-driven, with a track record of improving process and margin.
• Experience driving cross-functional change across sales, support and ops.
• Degree educated, with strong analytical and organisational skills.

Why Join Us?

You’ll be part of a fast-paced, forward-thinking team that’s redefining customer support and operational excellence in our space. You’ll work directly with senior leadership and be empowered to make a measurable impact.