Commercial Operations Manager

JR United Kingdom; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the water power sector seeks a Commercial Operations Manager to enhance key account customer support and streamline operations. This permanent position involves managing quotations, CRM, and providing technical support, enhancing both customer satisfaction and operational efficiency.

Benefits

Competitive salary

Bonus opportunities

Support for sales and operational initiatives

Qualifications

• Proven supply chain management experience with large key accounts.
• Strong analytical skills and driving change for commercial success.
• Experience in customer support and managing technical inquiries.

Responsibilities

• Manage quote and CRM systems, enhance operational effectiveness.
• Provide technical support to customers and implement online tools.
• Collaborate with various teams to streamline processes and enhance experience.

Skills

Commercial acumen

Analytical skills

Excellent communication skills

Organizational skills

Tools

CRM systems (Salesforce, HubSpot)

ERP/order management platforms

Job description

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Commercial Operations Manager, Cambridge

Client:

Owen Daniels

Location:

Cambridge

Job Category:

Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for External Customers and Internal Teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfilment, and pre/post technical support.

Position: Commercial Operations Manager

Type: Permanent

Salary: Competitive salary + Bonus

Location: Henley

Responsibilities:

• Work closely with key account supply chain teams to enhance operational effectiveness, reduce order processing time & errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
• Create, manage, and follow up on sales quotations, ensuring accuracy and timely responses to customer inquiries.
• Provide industry-leading technical support via telephone and email to installers, trading customers, and consumers. Maintain excellent standards, e.g., on Trust Pilot.
• Implement online support mechanisms such as FAQs, demos, webinars, social media support, on-site help tools, and AI tools. Keep these tools updated and aligned with best practices.
• Support Sales Director and external sales teams with customer operational support to maximize sales efforts.
• Set and manage data standards within the CRM system and generate reports to support business needs.
• Identify opportunities to generate sales leads from inbound interactions.
• Streamline internal processes to enhance customer experience.
• Collaborate with Quality and Engineering teams to address issues raised via customer interactions, working on root cause analysis and solutions to reduce future failures and warranty costs.
• Manage quality claims with insurance partners to minimize costs.

Experience Required:

• Commercial acumen with a focus on sales opportunities and profit growth.
• Experience working with external sales teams on joint initiatives.
• Strong analytical skills.
• Proven supply chain management experience with large key accounts.
• Experience in customer support, order & quotation management, and technical support within manufacturing or distribution sectors.
• Track record of driving change and achieving commercial success.
• Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
• Strong organizational skills, attention to detail, and presentation skills.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP/order management platforms.
• Ability to manage multiple priorities and work collaboratively across teams.
• Ability to lead change initiatives supporting strategic goals.