Commercial Operations Executive

Footballco; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Footballco is seeking a Commercial Operations Executive to support our commercial organisation and help ensure sales and operational processes run smoothly across Salesforce, ADvendio and related systems.

You will work closely with the Head of Commercial Operations to assist on data quality, pipeline visibility, campaign bookings and handovers, coordinating with Sales, Campaign managers and our outsourced delivery partners.

Qualifications

• Some experience in a sales support, sales administration, commercial coordination, operations or similar role.
• Strong organisational skills and excellent attention to detail.
• Comfortable working with data, spreadsheets and reporting.
• Good working knowledge of Microsoft Excel or Google Sheets, with experience creating or maintaining reports and dashboards.
• Clear written and verbal communication skills with the ability to work effectively with different teams.
• Experience using a CRM platform, ideally Salesforce.

Responsibilities

• Support day-to-day administration and maintenance of Salesforce, ADvendio and other systems.
• Maintain accurate commercial records including sales opportunities, bookings, and account details.
• Monitor data quality and follow up with Sales teams to resolve issues.
• Manage sales pipelines, deal stages, booking records and workflows.
• Produce regular sales operations reports covering pipeline, bookings and revenue KPIs.
• Coordinate campaign bookings and post-sale handover through to completion.

Skills

Sales support

Data analysis

CRM experience

Excel/Sheets

Communication

Multi-tasking

Tools

Salesforce

ADvendio

Reporting tools

Job description

Footballco is the world's leading football media company, built for the next generation of fans. Our mission is to give fans more of the game by building football communities that entertain, inform, and inspire action. We cover everything in football from news and analysis, original reporting, and social media content, to web stores, video, podcasts, newsletters, and live scores. With over 1 billion video views per month, 100 million social followers globally, and a reach of 800 million across web, social, and video platforms, Footballco is the world's largest football media company and one of the largest digital media companies in sport globally.

About the role

We are looking for a proactive, organised and detail-oriented Commercial Operations Executive to support Footballco's commercial organisation and help ensure our sales and operational processes run smoothly and efficiently.

Working closely with the Head of Commercial Operations, you will support the day-to-day activities that enable our Sales teams to work effectively, maintain accurate commercial data and provide clear visibility of pipeline, bookings and revenue performance.

This is an opportunity for someone early in their career to develop a broad understanding of commercial operations within a global digital media business. You will play an important role in supporting our CRM and commercial systems, reporting, campaign coordination and operational processes, while helping identify opportunities to improve how we work.

The role will also support the coordination and governance of campaign delivery, ensuring bookings, handovers, information and actions are managed effectively, working closely with Campaign Managers and our outsourced delivery partner.

The ideal candidate is highly organised, comfortable working with data and systems, confident communicating with different teams, and proactive in identifying and resolving operational issues.

What you'll be doing:

Commercial Operations & CRM Management

• Support the day-to-day administration and maintenance of Salesforce, ADvendio and other commercial systems.
• Maintain accurate and consistent commercial records, including sales opportunities, bookings, account details and relevant commercial information.
• Monitor data quality and completeness, following up with Sales teams to resolve missing or inconsistent information.
• Support the management of sales pipelines, deal stages, booking records and commercial workflows.
• Respond to day-to-day Sales team queries relating to systems, processes and operational requirements.
• Maintain and update sales process guidance, templates and documentation to support consistent ways of working across teams and markets.

Reporting & Commercial Data

• Produce regular sales operations reports covering pipeline, bookings, revenue and other commercial KPIs.
• Maintain and update dashboards, trackers and reporting documents used by key stakeholders.
• Validate reporting data, investigate discrepancies and work with relevant teams to resolve issues.
• Support forecasting processes by ensuring relevant sales information is complete, accurate and up to date.
• Help improve the accuracy, consistency and accessibility of commercial reporting.

Campaign Management & Booking Support

• Coordinate campaign bookings and the post-sale handover process through to campaign completion, ensuring relevant information and actions are managed effectively.
• Check that booking information, campaign briefs, commercial commitments and delivery requirements are complete and accurately recorded.
• Coordinate the handover of campaign information to the relevant Campaign Manager and outsourced delivery partner.
• Track campaign status, outstanding actions, approvals and required information, following up with relevant stakeholders to keep activities progressing.
• Work with Sales, Campaign Managers and the outsourced partner to resolve routine operational queries and support effective campaign delivery.
• Monitor campaign progress and flag potential delivery risks, missing information or delays to the appropriate stakeholders.
• Escalate more complex issues to the Head of Commercial Operations, providing clear context and recommended next steps.
• Identify recurring issues or bottlenecks and suggest practical improvements to campaign coordination and handover processes.

Commercial Administration & Coordination

• Coordinate deadlines, follow-ups and actions arising from sales meetings and commercial reviews.
• Assist with the administration of sales targets, account information and other commercial planning activities.
• Work with Finance and other relevant teams to investigate discrepancies in booking records, revenue reporting and billing information.
• Maintain organised and accessible commercial records and supporting documentation.
• Provide general operational coordination across the commercial organisation, ensuring outstanding tasks and actions are followed through.
• Support the documentation and maintenance of standard operating procedures for Sales Operations and commercial processes.
• Assist with the testing and implementation of changes to Salesforce, ADvendio, reporting and commercial workflows.
• Help identify, document and investigate system issues, coordinating with internal teams and external suppliers to support resolution.
• Support the rollout of new processes, templates, system functionality and ways of working across Sales and other relevant teams.
• Take ownership of assigned tasks relating to operational improvements, including testing, tracking actions and following up to ensure changes are implemented effectively.
• Proactively flag risks, recurring issues and gaps in existing processes, suggesting practical ways to improve efficiency and reduce manual work.

What you have:

• Some experience in a sales support, sales administration, commercial coordination, operations or similar role.
• Strong organisational skills and excellent attention to detail.
• Comfortable working with data, spreadsheets and reporting.
• Good working knowledge of Microsoft Excel or Google Sheets, with experience creating or maintaining reports and dashboards.
• Confidence using business systems and learning new technology.
• Clear written and verbal communication skills, with the ability to work effectively with different teams.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• A proactive approach to problem-solving, with the confidence to follow up on outstanding actions and flag issues.
• Ability to work independently on routine tasks while recognising when to seek support or escalating an issue.
• A strong sense of ownership and accountability for the accuracy and quality of their work.
• Experience using a CRM platform, ideally Salesforce.
• Experience with ADvendio or other order management and commercial workflow systems.
• Experience supporting a Sales, Account Management or Commercial Operations team.
• Experience using reporting tools or business intelligence platforms.
• Experience using AI or automation tools to improve workflows and processes.
• Experience in digital media, advertising, publishing or a related industry.
• Exposure to campaign booking, media planning or campaign delivery processes.

Personal attributes

• Proactive, curious and eager to learn.
• Highly organised, methodical and detail-oriented.
• Reliable and comfortable taking ownership of routine responsibilities.
• Commercially curious, with an interest in understanding how a media business generates revenue.
• A clear communicator who is comfortable working with different teams.
• Practical and solutions-focused.
• Willing to challenge inefficient processes constructively and suggest better ways of working.
• Adaptable and comfortable managing competing priorities while maintaining accuracy and attention to detail.

Footballco is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, colour, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.