Commercial Operations & Excellence -Director

ZipRecruiter; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A dynamic international logistics business is seeking a motivated Commercial Operations & Excellence Director to enhance global commercial offerings. This role involves business development, bid management, and client relationship management in a fast-paced environment focused on growth. The ideal candidate will have a strong multimodal freight forwarding background, experience in commercial reporting, and skills in managing high performing teams.

Qualifications

• Experience managing a 3rd party supplier network in logistics.
• Strong report presentation skills at Executive level.
• Proven track record in change implementation within sales processes.

Responsibilities

• Support business development, pricing strategies, and client proposals.
• Manage large tenders and complex pricing models.
• Provide commercial analytics and performance reporting.

Skills

Multimodal Freight forwarding

Pricing strategies

Commercial reporting

CRM management

Business development

Tools

CargoWise

Monday.com

Job description

Job Description

GRG Executive has exclusively partnered with a dynamic international Logistics business, seeking a motivated Commercial Operations & Excellence Director to oversee the development their cross-functional Commercial offering globally This is a fantastic opportunity to be part of a fast paced entrepreneurial environment with growth plans on a global scale!

Key Duties:

• Business development support
• Deal structuring
• Pricing strategies - (Multimodal)
• Proposal development
• Product and Service innovation
• Business insights and commercial analytics
• Market insights (competitor knowledge!)
• Partner / supplier – legal, contract
• CRM – ensuring existing CRM is fully utilised.

Additional information:

1. Sales Support (including Pricing): Assists all sectors with deal structuring, pricing strategies, and client proposals.
2. Bid & Proposal Management (RFP/RFQ Support): Manages large tenders, proposal writing, and complex pricing models.
3. Commercial Analytics & Performance Reporting: Provides data insights on sales performance, margins, and sector-specific KPIs.
4. Client Relationship Management (CRM) & Key Accounts: Manages major client relationships, improves retention, and streamlines cross-sector opportunities

The Ideal Background:

• Strong Multimodal Freight forwarding background
• Strong background of Pricing and other commercial elements of forwarding
• Some secure logistics experience, working with products that are moving using airlines VALUABLE services (VAL)
• Need awareness / understanding of CargoWise
• Experience managing a 3rd party supplier network, building up quotes, using multiple costs. Ideally within a small to medium sized freight forwarding or 3PL business.
• Strong experience in commercial reporting and presenting up to Executive level.
• Strong CRM (ideally Monday.com knowledge)
• Experience in reviewing, changing and implementing new sales processes and procedures. Ideally using best-in-class methodologies to create a strong performing sales support function.
• Has managed, coached and led a high performing team.