Commercial Operations Director

Elise Search; West Midlands; On-site; GBP 100,000 - 140,000; Full time

Job summary

Elise Search is seeking a Commercial Operations Director to lead a national depot and workshop network across the UK, reporting to the Managing Director. This six-figure leadership role blends operations ownership, customer engagement and strategic growth in the commercial vehicle fleet sector.

The successful candidate will drive service performance, develop customer-focused solutions and oversee multi-site teams, delivering consistency, efficiency and profitability while shaping the

Qualifications

• Extensive leadership within commercial vehicle fleet, fleet management or Aftersales.
• Proven track record leading multi-site service or operations teams.
• Strong commercial awareness and experience with fleet operators.
• Comfort operating at board/senior leadership level with large teams.
• Experience leading organisational change and growth initiatives.
• Credibility and industry knowledge of heads of service or Aftersales Directors.

Responsibilities

• Provide leadership across a nationwide depot and workshop network supporting commercial vehicle fleet management throughout the UK.
• Act as a key member of the senior leadership team, shaping future organisational design, capability and performance.
• Strengthen relationships with major fleet operators and identify opportunities for service enhancement and growth.
• Increase market penetration by improving service performance and developing customer-focused solutions.
• Lead regional management teams to deliver consistent operational standards, productivity and customer experience.
• Challenge existing ways of working and introduce improvements that support efficiency and profitability.

Skills

Leadership

Fleet management

Strategic planning

Job description

Commercial Operations Director

A rare opportunity for a leader from the commercial vehicle fleet industry to join a market-leading business in a role reporting directly to the Managing Director. With responsibility for a national depot and workshop network working with a large vehicle fleet, you will have the autonomy to influence the future structure and direction of a major service organisation. This is a highly visible leadership position combining operational ownership, customer engagement and commercial growth.

The Role

• The Commercial Operations Director will provide leadership across a nationwide depot and workshop network supporting commercial vehicle fleet management throughout the UK. National travel will be required and candidates living within 1-2 hours of the Midlands will be best placed for this.
• Act as a key member of the senior leadership team, working closely with the Managing Director to shape future organisational design, capability and performance.
• Strengthen relationships with major fleet operators, spending time with customers to understand requirements and identify opportunities for service enhancement and business growth.
• Increase market penetration by improving service performance, developing customer-focused solutions and identifying opportunities to expand revenue streams.
• Lead regional management teams to deliver consistent operational standards, productivity and customer experience across the network.
• Challenge existing ways of working and introduce improvements that support efficiency, scalability and long-term profitability.

The Commercial Operations Director should

• Have substantial leadership experience within the commercial vehicle fleet, fleet management, vehicle maintenance or related vehicle fleet aftersales sectors.
• Demonstrate a successful track record leading multi-site service, maintenance or operational teams through regional management structures.
• Possess strong commercial awareness and experience developing customer relationships within the fleet industry.
• Be comfortable operating at board and senior leadership level with responsibility for large operational teams and geographically dispersed locations.
• Have experience leading organisational change, service improvement programmes and business growth initiatives.
• Bring the credibility and industry knowledge associated with successful Heads of Service, Directors of Service Operations or Aftersales Directors within the commercial vehicle fleet industry.

The Business

• Market-leading provider of services to the commercial vehicle fleet sector.
• National depot and workshop infrastructure serving customers throughout the UK.
• Trusted partner to some of the country's largest fleet operators.
• Offer a significant opportunity to influence future growth and organisational development.
• Well-established business with continued investment in people, capability and customer service.
• Excellent six-figure salary package including bonus, pension and additional benefits.