Commercial & Operations Co-Ordinator/Administrator

Clover HR; Tibberton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a motivated Commercial & Operations Co-ordinator in Tibberton. The candidate will support day-to-day tasks for the commercial and operations teams, enhancing HR knowledge. Responsibilities include managing client meetings, onboarding processes, and contributing to various commercial activities. Ideal candidates have experience in a customer success environment and strong communication skills.

Qualifications

• Experience in a Customer Success environment is essential.
• Strong team player who can collaborate effectively.
• Outstanding communication and interpersonal skills.

Responsibilities

• Assist commercial team and operations team with daily tasks.
• Generate quotes via the CRM system.
• Manage deal progression within the sales pipeline.
• Assist in onboarding and offboarding clients.
• Support internal and external business events.

Skills

Customer Success experience

Team collaboration

Communication skills

Interpersonal skills

Problem-solving skills

Strategic thinking

Business acumen

Job description

Overview

We are looking for a motivated and capable Commercial & Operations Co-ordinator to support day-to-day tasks, largely in an administrative capacity, to both the commercial team and operations team, ensuring efficient processes and smooth workflow. By providing reliable assistance the role will contribute directly to the wider growth and success of our highly successful business!

The successful candidate will have the opportunity to collaborate across various business functions and enhance their HR knowledge.

Responsibilities

• Setting up CSR's meeting for both retained clients and consultancy projects.
• Setting up exit interview prior to the termination of a retained client and supporting with the client offboarding process.
• Commercial activities:
  • Generate accurate quotes via the CRM system.
  • Manage deal progression within the sales pipeline and coordinate updates with the commercial team.
  • Assist in developing pitch materials and presentations.
  • Ensure timely advancement of all deals through the CRM sales pipeline.
  • Assist with the onboarding and offboarding of clients.
  • Prepare reports related to renewals.
  • Develop marketing content.
  • Contribute to the creation of social media posts for the company and its Directors.
  • Monitor and maintain LinkedIn analytics.
  • Update the website as needed.
  • Update internal policies and procedures as directed by the Senior Management Team.
  • Develop and implement internal processes and ensure the internal audit plan is carried out.
  • Maintain and update shared drive folders.
  • Manage updates on the HR system.
  • Assist with the onboarding and offboarding of employees and consultants.
  • Prepare quarterly overtime reports for employees and update the HR system accordingly.
  • Conduct required checks on personnel.
  • Support quality management activities.
  • Maintain the allocation spreadsheet for HR Business Partners (HRBPs).
  • Serve as a point of contact for the Senior Management Team when members are unavailable.
  • Take meeting notes as needed.
  • Provide support for both internal and external business events, including regular team meetings.
  • Schedule recurring events for the Senior Management Team.

Skills & Experience

• Demonstrable experience within a Customer Success environment.
• Ability to work in a team-based, collaborative environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong business acumen, strategic thinking, and the ability to influence and build relationships at all levels of an organisation.

If you are interested in the role and have the required experience please apply with your cv, if you are shortlisted Clover HR will be in touch.