Commercial Operations Co-ordinator

OneAdvanced; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software and services provider in the UK is seeking a Commercial Operations Co-ordinator in York to support the Sales team through efficient administrative and operational tasks. This role requires strong organisational skills, excellent communication abilities, and proficiency in Salesforce and Microsoft Office. The successful candidate will manage customer data, assist with order processing, and ensure clear communication across teams, contributing directly to the company’s mission to power the world of work.

Benefits

26 days of annual leave

Employee Assistance Programme

Performance Bonus

Pension Scheme

Qualifications

• Strong organisational and multitasking skills required.
• Excellent written and verbal communication abilities necessary.
• Attention to detail and accuracy in data handling is critical.

Responsibilities

• Manage customer data and coordinate with internal departments.
• Assist in preparation of quotes and process sales orders.
• Act as reliable point of contact for customer inquiries.

Skills

Organisational skills

Relationship-building

Communication skills

Attention to detail

Microsoft Office proficiency

Salesforce knowledge

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Role Introduction

The Commercial Operations Co-ordinator provides administrative and operational support, ensuring smooth and efficient processes that enable the Sales team to focus on selling.

This role involves managing customer data, coordinating with internal departments, and assisting with order processing and customer communication.

What You Will Do

• Assist in the preparation of customer quotes.
• Assist in obtaining vendor quotes for services.
• Collaborate with cross-functional teams to ensure timely and accurate closure of sales opportunities in Salesforce, maintaining data integrity.
• Process sales orders and ensure accurate data entry into Salesforce.
• Respond to customer inquiries and provide product or service information as needed.
• Support the annual contract renewals process, preparing renewal documentation, and ensuring all necessary approvals and updates are completed before deadlines.
• Act as a reliable point of contact, ensuring clear communication, timely follow-ups, and a collaborative approach.
• Support the wider ITO Operations Analyst team with administrative tasks.
• Coordinate with finance and other teams to ensure timely delivery and accurate invoicing.

What You Will Have

• Strong organisational and multitasking skills.
• Strong relationship-building skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Salesforce.
• Attention to detail and accuracy in data handling.
• Ability to work independently and as part of a team.
• Netsuite knowledge is beneficial but not essential.

What We Do For You

Wellbeing focused: Our people are our greatest assets, and ensuring everyone feels their best to come to work is integral.

• Annual Leave: 26 days of annual leave, plus public holidays and the option to buy additional days.
• Employee Assistance Programme: Free advice, support, and confidential counselling available 24/7 through Care First.
• Endometriosis Friendly Employer: We are committed to creating an environment that supports employees with endometriosis.

Personal Growth: We are dedicated to enabling your personal and professional development regardless of your career stage.

• Development Programmes: From Future Managers to Leadership Training, our programmes help you progress.
• Performance Bonus: Our group-wide bonus scheme rewards your success.

Financial Wellbeing: We prioritize your financial health with benefits like:

• Pension Scheme: 5% matched contribution with Scottish Widows.
• Income Protection Insurance: Support when you need it most.

Recognition: We celebrate and reward outstanding work through various initiatives.

• Performance & Talent: Our platform provides real-time feedback, goals, and development conversations.

Making a Difference: Opportunities to contribute to causes you care about include:

• MatchIt! Fundraise and have your efforts matched by OneAdvanced.
• Volunteering Time: Use your leave to volunteer.
• Pennies from Heaven: Donate small change from your paycheck to charity.

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services, supporting over 20,000 global customers with an annual turnover of £330M+. We handle 1.5 million calls per month, support over 2 million learners, and manage over 10 million wills, among other services. Our mission is to power the world of work.

We invest in our people, fostering a diverse, inclusive, and engaging workplace that empowers growth and talent development.

To learn more about working at OneAdvanced, please click here.