Commercial Operations Associate

Griffin; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

Griffin, a fully regulated UK bank powering accounts and payments for fintechs, is hiring to strengthen its commercial analytics and revenue operations. You will own reporting for the commercial business, ensure CRM data integrity, and analyse key metrics across conversion, pipeline, renewals and pricing.

The role collaborates with Sales, Customer Success and Marketing to drive data-driven decisions. As a remote-first company, you will contribute to executive projects and maintain governance

Qualifications

• Experience as an operator or in a commercial/revenue operations/sales operations/analytics/consulting or finance role is a bonus.
• Habit of rolling up your sleeves and taking ownership without waiting.

Responsibilities

• Own the numbers and reporting for the commercial business, including pipeline, bookings and ARR.
• Maintain clean, well-structured CRM data used by Sales and Customer Success.
• Provide analysis of conversion, sales cycle length, win/loss reasons and renewals.
• Track marketing performance, campaign attribution and pipeline to tie spend to revenue.
• Support commercial governance with deal approvals, pricing, contracts and audit trails.
• Support the operating cadence with documented processes and regular reviews.
• Deliver executive projects and briefings with close exposure to strategic decisions.

Job description

About Griffin

Hi, we're Griffin. We're a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences.

We've grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more.

We're moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies.

Learn more about what we do

Our culture

We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don't require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible.

We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work and home life.

We understand that our culture and ways of working aren't for everyone, and we're very intentional about our hiring process as a result. We won't hire people who don't seem like a strong fit for our core values, even if they're otherwise extremely qualified.

Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers.

Learn more about our culture.

The team

Griffin is a UK bank built for builders. We give fintechs and platforms the bank accounts and payment rails to launch their own financial products, and clients like Uber, Yonder, Anna Money and Counting Up build on us. Our commercial team brings sales, customer success and marketing together to win, onboard and grow those clients. We're a team of 10 people, made up of former founders and growth specialists.

The opportunity

You'll become the engine behind how our commercial team makes decisions. Working alongside the Chief Revenue Officer, the Head of Commercial and the Head of Marketing, you'll see the full picture of how a bank wins, onboards and grows its clients, and your analysis will shape where the team focuses next. There's no narrow lane here. One week you're building a forecast, the next you're preparing a renewal review, and if something needs an owner, it's yours.

What success looks like

In your first 6 months, you'll have given the commercial team a forecast it trusts and spotted risks early, so every quarter end runs smoothly. People across Sales, Customer Success and Marketing will rely on our data because it's accurate and up to date, and the team's reviews will run like clockwork. The board and investors will receive numbers they can follow with confidence, and the executive team will already be turning to you for its priority projects.

To do this you'll own

• The numbers: the reporting that runs our commercial business, from pipeline and bookings to annual recurring revenue (ARR), net revenue retention and consumption against forecast, plus pricing and deal-structure modelling, including consumption-based pricing and customer profitability
• Our CRM: clean, well-structured data, built with Sales and Customer Success around clear stage definitions and fields people actually use
• Sales and customer success insight: analysis of conversion, sales cycle length, win and loss reasons and pipeline coverage, plus account analysis for renewals covering volumes, revenue, margin and product adoption
• Marketing performance: campaign tracking and pipeline attribution so every pound of spend ties back to revenue, alongside ad hoc work like target account lists and event reporting
• Commercial governance: deal approval and discount policies, pricing and contract records and clear audit trails, working with Legal, Compliance and Finance
• Our operating cadence: documented processes and the weekly, monthly and quarterly reviews that keep the team in rhythm
• Executive projects: high-priority projects, briefings and materials that give you close exposure to how strategic decisions get made

We expect you to shape this role

This description reflects what we need today. How you achieve these outcomes, where you focus your energy, how this role evolves-that's for you to define as you learn what our customers need and where our technical gaps are.

Your background

To ensure this, we're looking for people who have most of the following:

You'll have some experience as an operator. If it's in a commercial, revenue operations, sales operations, analytics, consulting or finance role then that's a bonus

A habit of rolling up your sleeves and taking ownership without wait