Commercial Marketing Manager

Just Eat Takeaway.com; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global food delivery platform in London is seeking a Commercial Marketing Manager to enhance customer value through strategic initiatives. The ideal candidate has experience in customer-focused roles, exceptional analytical skills, and the ability to work cross-functionally. You will analyze customer trends, drive marketing performance, and help develop actionable strategies to optimize trading. Join a dynamic culture committed to customer loyalty and success.

Qualifications

• Proven experience in customer-focused consulting or commercial management roles.
• Demonstrable experience in analyzing customer data and translating insights into strategies.
• Strong commercial acumen with a track record of driving results.
• Excellent analytical and problem-solving skills.
• Strong planning and organizational skills.
• Excellent communication and presentation skills.

Responsibilities

• Develop a deep understanding of customer segments and trends.
• Analyse customer insights and market trends to maximize trading performance.
• Help develop customer-centric marketing plans.
• Partner with various teams to drive results.
• Stay abreast of market trends and competitor activities.

Skills

Customer-focused consulting

Data analysis

Commercial acumen

Analytical skills

Planning and organization

Communication skills

A/B testing

Job description

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Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

We're seeking a customer-centric and commercially astute Commercial Marketing Manager to join the Customer team at Just Eat UK.

In this pivotal role, you will be responsible for developing and executing customer-centric plans that drive trading performance through growing net customer value (via acquisition, retention and frequency). You will work a range of cross-functional teams to develop a deep understanding of our target customers, identify commercial opportunities arising from customer behaviour trends, and translate these into actionable strategies and trading initiatives to influence behaviours and commercial outcomes.

This role demands a blend of analytical rigor, strategic thinking, and commercial acumen - and above all, a strong customer-centric mindset.

These are some of the key components to the position:

• Customer Base Management: Develop a deep understanding of our customer segments, identify behaviour trends and derive risks and opportunities to commercial value, and develop cross-functional initiatives / interventions in response.
• Trading Performance Optimization: Analyse customer insights, trading data and market trends to identify opportunities and design initiatives to maximise trading performance across different supply, marketing channels and customer need states.
• Planning and Forecasting: Help to develop customer-centric marketing plans, including target setting and forecasting against trade marketing initiatives.
• Cross-Functional Collaboration: Partner effectively with Data and Analytics, Commercial, Finance, and Trading teams to drive customer and business results.
• Market and Competitor Analysis: Stay abreast of market trends, competitor activities, and customer needs to identify potential opportunities and threats.

What will you bring to the team?

• Proven experience in customer-focused consulting, customer strategy / planning, or commercial management roles.
• Demonstrable experience in analyzing customer data, identifying key insights, and translating them into actionable strategies.
• Strong commercial acumen with a track record of driving tangible results.
• Excellent analytical and problem-solving skills, with proficiency in data analysis tools and techniques.
• Strong planning and organizational skills, with the ability to manage multiple projects and deadlines effectively.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Experience in marketing or cross-functional roles.
• Experience with A/B testing and other optimization methodologies.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.